Customer Success Manager — Drive Platform Adoption

Medium; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading recognition software company in Toronto seeks a Customer Success Manager to drive the Achievers platform strategy. This role involves promoting product adoption and implementing recognition strategies to bring value to customers. The ideal candidate has a strong background in account management and excellent customer-facing skills. Join a diverse team focused on employee success in a hybrid work environment.

Benefits

Inclusive work environment

Opportunity for personal growth

Positive workplace culture

Qualifications

• 3 - 5 years of account management experience at a software/SAAS company.
• Strong ability to influence decision makers.
• Experience in preparing and delivering presentations targeted to a senior audience.

Responsibilities

• Provide expertise on the Achievers platform and highlight key features.
• Establish measurable goals and KPIs for customer accounts.
• Drive usage of the platform and communicate best practices.

Skills

Account management experience

Strong business acumen

Formal sales training

Proficiency with CRMs

Presentation preparation

Analytical skills

Sales pipeline management

Customer-facing skills

Education

Bachelor’s Degree

Tools

Salesforce

Excel

PowerPoint

Job description

A leading recognition software company in Toronto seeks a Customer Success Manager to drive the Achievers platform strategy. This role involves promoting product adoption and implementing recognition strategies to bring value to customers. The ideal candidate has a strong background in account management and excellent customer-facing skills. Join a diverse team focused on employee success in a hybrid work environment.