Customer Success Manager — Drive Adoption, Renewals (Hybrid)

Quadient; Vancouver; On-site; CAD 75,000 - 80,000; Full time

Job summary

A leading tech company in Metro Vancouver is looking for a Customer Success Manager to enhance customer satisfaction and drive product adoption. The ideal candidate will have a bachelor's degree and 1-2 years of related experience. Responsibilities include managing renewals, building relationships, and ensuring customer success. This role offers a competitive salary range of $75,000 - $80,000 CAD and a supportive hybrid work environment.

Benefits

Flexible work model

Access to online learning platform

Wellness and work/life balance benefits

Employee assistance program

Qualifications

• 1-2 years of customer success, account management, and implementations experience.
• Experience in a SaaS company or start-up is a plus.
• Basic knowledge of accounting.

Responsibilities

• Lead renewal discussions with customers.
• Build and maintain relationships with customers.
• Drive product adoption and monitor customer health.
• Work cross-functionally to resolve issues.

Skills

Customer relationship management

Organizational skills

Critical thinking

Effective listening

Interpersonal skills

Ability to discuss technical issues

Education

Bachelor's degree in technology, business administration, or finance

Tools

SaaS platforms

Salesforce

Freshdesk

Job description

A leading tech company in Metro Vancouver is looking for a Customer Success Manager to enhance customer satisfaction and drive product adoption. The ideal candidate will have a bachelor's degree and 1-2 years of related experience. Responsibilities include managing renewals, building relationships, and ensuring customer success. This role offers a competitive salary range of $75,000 - $80,000 CAD and a supportive hybrid work environment.