Customer Success Manager : Canada (Remote)

Ekwa Marketing Inc.; Mississauga; Remote; CAD 60,000 - 80,000; Full time

Job summary

A digital marketing agency specializing in healthcare is seeking a Customer Success Manager to maintain client relationships and support their growth. The ideal candidate will have excellent communication skills, a customer-centric mindset, and a background in online marketing. Join a remote-first environment dedicated to transforming healthcare practice outcomes for clients in a collaborative team setting.

Qualifications

• Minimum of 2 years of work experience in a customer-facing role.
• Background in online marketing and SEO is highly desirable.

Responsibilities

• Maintain client relationships and proactive communication.
• Collaborate with clients to create personalized success plans.
• Run quarterly business reviews for key stakeholders.
• Manage account health and retention processes.
• Drive client growth opportunities.

Skills

Relationship building

Written communication

Verbal communication

Customer-centric mindset

Organizational skills

Time management

Results-driven

Problem-solving

Education

Post-secondary education or equivalent experience

Job description

Customer Success Manager

Company Overview

Ekwa Marketing focuses on innovation and impactful solutions in healthcare digital marketing. We are the trusted partner for healthcare professionals, including doctors, dentists, plastic surgeons, and dermatologists, offering expertise in internet marketing, social media, mobile optimization, and local search engine optimization. What differentiates us from other companies is our technical expertise and dedication to our client's success. Every campaign we design is evidence of our commitment to delivering meaningful results.

By joining Ekwa, you become a part of a dynamic team reshaping how healthcare practitioners connect with their patients in the digital age. Here, you'll collaborate with professionals who are skilled in achieving genuine, transformative outcomes and leaving a lasting mark on our clients' success stories.

Roles and Responsibilities:

• Maintaining client relationships and engagement through proactive communication and personalized strategic advice.
• Collaborating closely with clients and the implementation team to create and communicate personalized success plans that align with their objectives and our solutions.
• Running quarterly business reviews with key stakeholders to educate them on the value and ROI delivered through our solutions
• Managing the health of your book of business by regularly assessing and analyzing client account health/satisfaction and progress against success plans, proactively intervening for improvement as needed
• Owning the renewal process with clients and strategically tackling cancellations to achieve retention goals
• Identifying and driving opportunities for client growth, such as expansion, referrals, and reviews, to drive revenue goals

Skills and Experience:

• A love for building relationships and digging deep to understand customers' needs and challenges
• Exceptional written and verbal communication skills
• Empathetic and patient approach with a customer-centric mindset
• Excellent organizational and time management skills to effectively juggle multiple client accounts and responsibilities
• Results-driven self-starter with a proven track record for achieving revenue targets
• Comfort with ambiguity and autonomy, along with a propensity and willingness to constantly learn, build, and iterate processes
• Post-secondary education (or equivalent work experience)
• Minimum of 2 years of work experience in a customer-facing role
• Background in online marketing and search engine optimization (SEO) is highly desirable.

Other Requirements:

• Work From Home: This is a remote-work-first role. However, you are expected to meet with senior management on a recurring basis.

To Learn More About Us

Click Here to Learn about our businesses: Ekwa Marketing Inc. Is a Canada-based company that provides services to doctors, dentists, plastic surgeons, dermatologists, and other healthcare professionals who dominate internet marketing, social media, mobile, and local search engine results to outclass their competition! https://www.ekwa.com/