Customer Success Manager (Bilingual) - Vision AI for Manufacturing

Maneva; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A cutting-edge AI service company in Montreal is looking for a Customer Success Manager to facilitate customer satisfaction and growth. The role involves managing customer journeys, ensuring successful implementation of AI solutions, and collaborating with internal teams. Ideal candidates have 3-6 years of experience and strong communication skills in both English and French. Expectations include up to 20% travel in Quebec and Ontario, with opportunities for growth within a dynamic startup environment.

Benefits

Work with cutting-edge Vision AI & IoT solutions

Opportunity to lead in AI adoption

Travel opportunities to customer sites

Collaborate with world-class professionals

Qualifications

• 3-6 years of experience in customer success, project delivery, or engineering.
• Valid driver’s license with willingness to travel to customer sites.
• Comfortable working in a fast-paced startup environment.

Responsibilities

• Own the customer relationship post-sale, serving as the primary point of contact.
• Conduct regular business reviews to validate value and uncover risks.
• Coordinate across engineering, data science, and operations.

Skills

Excellent communication skills in English

Excellent communication skills in French

Adaptable

Proactive

Resourceful

Education

Bachelor’s degree in Engineering, Computer Science, or a related field

Job description

About Maneva

Maneva, a startup founded by an ex-Google DeepMind researcher, is an AI service provider revolutionizing manufacturing operations with cutting‑edge AI solutions for autonomous factory operation and optimization. Our solution generates AI‑powered actions and insights using off‑the‑shelf hardware or existing vision systems for real‑impact manufacturing problems in products and equipment inspection, production efficiency, safety, and more.

What You’ll Do

As a Customer Success Manager at Maneva, you will be the primary partner to our customers in Ontario, Quebec and beyond, ensuring that they achieve measurable value from our AI‑powered manufacturing solutions. You'll own the customer journey post‑sale, driving adoption, growth, and satisfaction while coordinating implementation projects across engineering, data science, and operations teams.

Travel: Up to 20% (primarily Quebec & Ontario, with regular opportunities for U.S. travel).

Customer Success & Growth

• Own the customer relationship post‑sale, serving as the primary point of contact for customers
• Monitor customer health and adoption using usage analytics, ROI data, and on‑site observations
• Conduct regular business reviews (weekly, monthly, quarterly) to validate value and uncover risks or opportunities
• Partner with Sales to identify and drive upsells/expansion into new lines, sites, or applications
• Translate customer usage and operational feedback into actionable recommendations, advocating internally for improvements that drive measurable value
• Foster advocacy by developing reference customers, case studies, and joint wins

Implementations & Project Delivery

• Lead the Sales → Post‑Sales handoff, ensuring scope, success criteria, and roles are clearly defined
• Manage customer onboarding, from kickoff through deployment to adoption milestones
• Coordinate across engineering, data science, and operations to ensure deliverables are met
• Provide progress updates, milestone tracking, and clear communication to both internal and external stakeholders
• Ensure contractual terms and expectations are adhered to throughout the project lifecycle

Requirements

Must‑Haves

• 3‑6 years of experience in customer success, project delivery, or engineering
• Excellent communication skills in English and French (written & spoken)
• Valid driver’s license with willingness to travel to customer sites
• Ability to travel up to 20% (primarily Quebec & Ontario, with flexibility for U.S. travel)
• Comfortable working in a fast‑paced startup environment: adaptable, proactive, and resourceful

Nice‑to‑Haves

• Bachelor’s degree in Engineering, Computer Science, or a related technical field
• Direct experience working with customers in manufacturing, industrial automation, machine vision, or hardware/software deployment projects

Benefits

• Work with cutting‑edge Vision AI & IoT solutions that power autonomous manufacturing, robotics, and industrial automation
• Opportunity to lead in a fast‑growing AI company driving real‑world impact in industrial AI adoption
• Travel opportunities to customer sites across Quebec, Ontario, and the U.S., as well as industry events and conferences
• Collaborate with world‑class engineers, AI researchers, and customer success professionals in a dynamic, innovation‑driven environment

Why Join Maneva?

• Work with cutting‑edge Vision AI & IoT solutions that power autonomous manufacturing, robotics, and industrial automation
• Opportunity to lead in a fast‑growing AI company driving real‑world impact in industrial AI adoption
• Travel opportunities to customer sites across Quebec, Ontario, and the U.S., as well as industry events and conferences
• Collaborate with world‑class engineers, AI researchers, and customer success professionals in a dynamic, innovation‑driven environment

Important Notice: Protecting Your Personal Information

We are committed to ensuring the security and privacy of all applicants. Please be aware that our company will never ask for sensitive personal information, via email, phone call or text message. We also do not require payment from applicants for any part of the hiring process.

If you are contacted by someone claiming to represent our company and asking for such information, please do not respond. Instead, report the incident to us immediately at IT‑[e-mail].