Customer Success Manager (Bilingual FrenchEnglish)

AutoLeap; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading SaaS provider in the auto repair industry seeks a Customer Success Manager to maximize customer engagement and satisfaction. This role requires strong bilingual communication skills (French and English) and sales experience. You'll manage relationships, handle escalations, and support sales efforts. The company offers a comprehensive health plan, unlimited paid time off, and a people-first culture.

Benefits

Comprehensive health plan

Unlimited paid time off

Monthly meal stipend

Employee recognition platform

Access to learning opportunities

Qualifications

• Fluency in both French and English with confident communication skills.
• 8-24 months of experience at a software company, preferably SaaS.
• Experience in demoing and closing sales opportunities.

Responsibilities

• Work directly with shop owners to maximize product use.
• Foster strong relationships with customers for growth.
• Handle customer escalations effectively.

Skills

Bilingual Communication

Sales Skills

Organizational Skills

Customer Focus

Job description

Description

Are you ready to drive innovation in the automotive industry

At AutoLeap were not just selling software; were empowering shop owners to build thriving businesses. As a Customer Success Manager youll play a vital role in ensuring our customers get the most out of our platform and achieve their goals. This is a unique opportunity to join on the ground floor drive tangible impact for customers and shape our customer success playbook.

About AutoLeap

AutoLeap is the market‑leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all‑in‑one cloud‑based auto repair management software that helps after‑market auto shop owners focused on general repair to better understand manage and grow their business from scheduling appointments to managing technicians and generating invoices to help save time and money.

In 2023 we announced our $30M Series B led by Advanced Venture Partners (AVP) with continued participation from Bain Capital Ventures and Threshold Ventures. And we arent slowing down! Our mission is to change the auto repair industry one shop at a time helping shop owners get home to their families earlier and helping them build long‑lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!

We take pride in creating an exceptional workplace and experienceheres how thats been recognized :

Certified Great Place to Work since 2021

Fortunes 2024 Best Workplaces in Technology (Small & Medium Businesses)

Numerous G2 Awards (some include : Momentum Leader Best Relationship Leader)

One of the Best SMB Companies in North America by SMB Tech 50

In this role you’ll:

• Drive Customer Value : Work directly with shop owners to maximize their use of AutoLeap and achieve their goals.
• Build Relationships : Foster strong relationships with customers and identify opportunities for growth.
• Manage Escalations : Handle customer escalations effectively and ensure timely resolution.
• Grow Business : Maintain an active pipeline of expansion opportunities to meet quota.
• Assist Sales Efforts : Partner with the sales team by supporting prospect demos and showcasing product value
• Advocate for Customers : Understand and advocate for customer needs and feature requests.
• While this job description outlines the core responsibilities of the role team members may occasionally be asked to support tasks outside of their day‑to‑day scope to meet evolving business needs.

Requirements

• Bilingual Communication : Fluency in both French and English with the ability to communicate confidently and professionally across both languages.
• Software Experience : 8‑24 months of experience at a software company preferably with SaaS and SMB experience.
• Sales Skills : Experience demoing and closing sales opportunities.
• Organizational Skills : Ability to manage a large book of business effectively.
• Proven Success : A strong track record of achievement in previous roles.
• Customer Focus : Passion for helping others and a dedication to customer satisfaction.
• Unique Talents : Bring your own unique skills and perspectives to the team.

Benefits

• Benefits Coverage : A comprehensive health plan with significant employer contributions.
• Flexible Time Off : Unlimited paid time off to support work‑life balance and personal well‑being.
• Monthly Meal Stipend : A recurring monthly allowance to assist with meal expenses.
• Employee Recognition : A platform for peer recognition where you can earn points towards various rewards.
• Career Development : Access to learning opportunities and internal mobility to support long‑term growth.
• People‑First Culture : A collaborative supportive environment rooted in trust accountability and inclusion.