Customer Success Manager - Bilingual (French / English)

Teamtailor; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A fast-paced tech company is seeking a Customer Success Manager to join their team in Toronto or Chicago. The ideal candidate should have experience in SaaS and Customer Success, with strong relationship-building skills to ensure customer satisfaction. Responsibilities include onboarding new customers, providing strategic advice, and identifying growth opportunities within existing accounts. You will be part of a diverse team committed to delivering exceptional service.

Benefits

Incredible development opportunities

Fixed salary with commission benefits

Multicultural team environment

Qualifications

• Experience in HR or Recruiting.
• Experience in project leading, especially complex projects.
• Fluent in English & French.

Responsibilities

• Implement and onboard new customers.
• Help customers unlock the full potential of Teamtailor.
• Identify new business opportunities with portfolio customers.

Skills

Experience in SaaS

Customer Success experience

Adaptability

Communication skills

Problem-solving

Job description

Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12,000 companies, 200k users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for a Customer Success Manager based in Chicago or Toronto. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our USA and Canada clients 🙌🏼

Within the Customer Success department, you find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand and Australia 👨 👩 👧 👦.

Your key responsibilities

• Implement and onboard new customers.
• Help our customers unlock the full potential of Teamtailor, with everything from marketplace integrations and best practices to training opportunities.
• Work as a strategic advisor & goal-oriented for our customers.
• Work proactively with renewals.
• Build strong relationships.🤝
• Identify new business opportunities with our existing portfolio customers through expansion sales, upselling, and cross-selling. 💰
• Track customers' accounts to identify churn risk and work actively to prevent that risk
• Collect and analyze customers' feedback and present it internally
• Together, develop and improve ways of working with customer satisfaction.

What we offer

• Responsibility for your own customer base
• Incredible development opportunities
• The opportunity to work with the market's best product
• Fixed salary with commission benefits
• Be part of a great multicultural team.

Is this you?

• Experience in SaaS
• Experience in HR or Recruiting
• Customer Success experience 🥷🏼
• Experience in project leading, especially complex projects
• Communication, listening, collaboration, adaptability, empathy, and negotiation skills
• Engaged, creative, and solution-oriented
• Have the mindset willing to learn and try new things
• Ability to adapt to a fast-paced environment and rapidly changing market
• Based in Chicago or Toronto
• Fluent in English & French
• Extra plus for any other language 🌏

We value your personality and we believe you're passionate about your work, ambitious, and work hard to reach your own goals!

Interested? 😃