Customer Success Manager

Ecl; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading supplier in agriculture solutions is seeking a CUSTOMER OPERATIONS MANAGER to oversee logistics and customer service. The ideal candidate will have a strong background in manufacturing logistics and a passion for process improvement. This remote position offers the chance to lead a high-performing team and refine operational efficiency, supporting growth across North America.

Qualifications

• Minimum 5 years of experience in a customer service-driven environment.
• Experience with international logistics and full-cycle order processes.
• Strong understanding of ERP systems; implementation experience preferred.

Responsibilities

• Oversee the order fulfillment process ensuring accuracy and efficiency.
• Lead and mentor the logistics and customer service team.
• Manage international logistics and communicate status to teams.

Skills

Customer service excellence

Logistics management

Team leadership

Process improvement

Communication skills

Education

High School Diploma

SCMP Designation or related background

Tools

ERP systems

Job description

Job Description

CUSTOMER OPERATIONS (SUCCESS) MANAGER

Type: Remote Permanent Role Edmonton or Calgary Based

Our client is a leading supplier of solutions that enhance boost and support sustainable agriculture and industrial applications.

With decades of research behind them my client combines science innovation and responsible sourcing to deliver consistent high-quality products trusted by growers and industry partners worldwide.

The Opportunity

They are seeking a seasoned professional to lead a small high-performing team responsible for managing the complete order process from custom order intake through to international delivery of finished products.

The ideal candidate has a strong background in manufacturing logistics or large-scale import/export operations with a proven ability to drive process improvements, uphold accountability and elevate customer experience standards.

Key Responsibilities

• Oversee the end-to-end order fulfillment process ensuring accuracy, efficiency and on-time delivery.
• Lead and mentor a team responsible for logistics coordination inside sales and customer service.
• Manage international logistics working closely with production transportation and customer stakeholders.
• Implement and enhance procedures that increase efficiency and consistency across the order cycle.
• Monitor and report on order status to sales and production teams to support proactive communication.
• Set and maintain clear expectations for performance accountability and service excellence.
• Conduct monthly site visits to Alberta locations to support operational alignment and team development.
• Collaborate cross-functionally to optimize ERP use and ensure seamless integration between systems and production.
• Champion best practices in customer operations building a culture of continuous improvement.

Qualifications

• Minimum 5 years of progressive experience in a customer service driven environment within the manufacturing logistics or agriculture space.
• SCMP Designation or related supply chain management background is an asset.
• High School Diploma.
• Demonstrated success in managing international logistics and full-cycle order processes.
• Strong understanding of ERP systems; participation in an ERP implementation is an asset.
• Skilled in developing processes driving efficiency and leading teams with accountability.
• Confident communicator with the ability to lead both remotely.
• Reliable personal transportation as monthly in-person visits to 2 Alberta based locations is a requirement.

Why Join Our Client

This is an opportunity to bring your operational expertise and leadership to a company that values initiative, collaboration and continuous improvement. You’ll play a key role in refining processes, shaping customer operations and supporting brand growth across North America and beyond.

Apply Today

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About Us

We are proud to apply principles of diversity, equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent fostering workplace cultures that thrive on innovation, collaboration and respect.

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