Customer Success Lead — Vision AI for Manufacturing

Maneva; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A cutting-edge AI service company in Montreal is looking for a Customer Success Manager to facilitate customer satisfaction and growth. The role involves managing customer journeys, ensuring successful implementation of AI solutions, and collaborating with internal teams. Ideal candidates have 3-6 years of experience and strong communication skills in both English and French. Expectations include up to 20% travel in Quebec and Ontario, with opportunities for growth within a dynamic startup environment.

Benefits

Work with cutting-edge Vision AI & IoT solutions

Opportunity to lead in AI adoption

Travel opportunities to customer sites

Collaborate with world-class professionals

Qualifications

• 3-6 years of experience in customer success, project delivery, or engineering.
• Valid driver’s license with willingness to travel to customer sites.
• Comfortable working in a fast-paced startup environment.

Responsibilities

• Own the customer relationship post-sale, serving as the primary point of contact.
• Conduct regular business reviews to validate value and uncover risks.
• Coordinate across engineering, data science, and operations.

Skills

Excellent communication skills in English

Excellent communication skills in French

Adaptable

Proactive

Resourceful

Education

Bachelor’s degree in Engineering, Computer Science, or a related field

Job description

A cutting-edge AI service company in Montreal is looking for a Customer Success Manager to facilitate customer satisfaction and growth. The role involves managing customer journeys, ensuring successful implementation of AI solutions, and collaborating with internal teams. Ideal candidates have 3-6 years of experience and strong communication skills in both English and French. Expectations include up to 20% travel in Quebec and Ontario, with opportunities for growth within a dynamic startup environment.