Customer Success Lead — Hybrid (Remote-BC)

Targeted Talent; Canada; Hybrid; CAD 60,000 - 69,000; Full time

Job summary

A nonprofit consultancy is seeking a Customer Success Lead to manage their online marketplace and ensure vendor commitments. This role requires at least 5 years of experience in customer success, preferably in the food industry. The candidate will conduct platform demos, manage orders, and resolve customer inquiries, all while maintaining a professional demeanor. A hybrid work model is offered, with an office in Vancouver and remote options for residents of British Columbia.

Benefits

Benefits package

Qualifications

• Minimum 5 years of customer success experience, ideally in the food or consumer packaged goods industry.
• Experience with accounts payable and receivable.
• Ability to work collaboratively as part of a team.

Responsibilities

• Conduct demos of the platform for new and existing suppliers.
• Manage accounts and assist with onboarding.
• Coordinate and process incoming orders.

Skills

Customer-facing skills

Attention to detail

Problem resolution skills

Organized

Excellent communication skills

Experience with Google Suite

Experience with Salesforce

Tools

Xero

MS Office (Excel)

Job description

A nonprofit consultancy is seeking a Customer Success Lead to manage their online marketplace and ensure vendor commitments. This role requires at least 5 years of experience in customer success, preferably in the food industry. The candidate will conduct platform demos, manage orders, and resolve customer inquiries, all while maintaining a professional demeanor. A hybrid work model is offered, with an office in Vancouver and remote options for residents of British Columbia.