Customer Success Lead: Growth, Retention & Onboarding

RhythmQ; Mississauga; On-site; CAD 55,000 - 60,000; Full time

Job summary

A technology company based in Mississauga is seeking a Customer Success Specialist to manage customer accounts and enhance satisfaction. The role involves onboarding new clients, providing ongoing support, and proactively addressing potential issues. The ideal candidate will have strong communication skills and experience in customer engagement. This position offers a salary range of $55,000 - $60,000 with additional commission and benefits.

Benefits

Health benefit account ($2,500)

Qualifications

• Experience managing customer accounts and understanding customer needs.
• Ability to communicate technical subjects in non-technical terms.
• Proven record of assisting customers in achieving their goals.

Responsibilities

• Manage customer accounts to promote satisfaction and retention.
• Proactively identify and resolve potential issues.
• Conduct training for customers about the product features.
• Onboard new customers and set up the system to meet their requirements.

Skills

Customer engagement

Technical problem-solving

Project management

Communication

Marketing analytics

Job description

A technology company based in Mississauga is seeking a Customer Success Specialist to manage customer accounts and enhance satisfaction. The role involves onboarding new clients, providing ongoing support, and proactively addressing potential issues. The ideal candidate will have strong communication skills and experience in customer engagement. This position offers a salary range of $55,000 - $60,000 with additional commission and benefits.