Customer Success Lead

Astraeus; Success; On-site; CAD 70,000 - 95,000; Full time

Job summary

Astraeus is building its first dedicated customer success function in Canada. We seek a hands-on leader to own post-sale adoption, retention, and expansion for early customers, shaping the operating model as the company scales.

You will partner with product and engineering, run executive reviews, and drive value delivery while turning early accounts into durable references and revenue-driven partnerships.

Qualifications

• 4–8 years in customer success, account management, implementations, solutions, or similar client-facing roles.
• Strong ownership and follow-through.
• Excellent judgment with senior stakeholders and demanding customers.
• Ability to operate in ambiguity and define a function from scratch.

Responsibilities

• Own the post-sales relationship for key accounts from rollout through ongoing adoption, retention, and expansion.
• Drive customer engagement and usage by keeping priorities clear and stakeholders aligned.
• Run regular customer check-ins, working sessions, and executive reviews.
• Identify account risk early and coordinate internal action before issues become renewal problems.
• Work with product and leadership to ensure customer needs are addressed.
• Translate customer feedback into clear internal priorities.
• Help shape renewals and expansions by aligning with customer goals and value delivered.
• Build the initial customer success practices, including account plans and success metrics.
• Serve as the internal owner of customer health and value delivery.

Skills

Customer success

Account management

Stakeholder management

Cross-functional collaboration

Job description

At Astraeus, Customer Success owns what happens after the deal closes. You will own adoption, relationship quality, retention, and expansion for our earliest customers. This is the first dedicated customer success role at Astraeus. The job has two parts: own important customer accounts directly, and help define how customer success operates as the company scales.

This is not a support role, and it is not passive account management. You are here to make customers successful in practice: driving adoption post deployment, driving usage, managing stakeholders, spotting risk early, and turning early wins into durable accounts.

You should want both sides of the role: being in the details with customers day to day, and building the operating model behind the function. That includes shaping account cadence, success metrics, renewal process, escalation paths, and the early playbooks that will define how Astraeus runs post-sales. You will help establish the standard for how Astraeus manages customers post-launch: not just to retain them, but to deepen value, expand relationships, and turn early accounts into long-term references and revenue-driven partnerships.

What You'll Do

• Own the post-sales relationship for key accounts from rollout through ongoing adoption, retention, and expansion
• Drive customer engagement and usage by keeping priorities clear, momentum high, and stakeholders aligned
• Run regular customer check-ins, working sessions, and executive reviews
• Identify account risk early and coordinate internal action before issues become renewal or relationship problems
• Work closely with Forward Deployed Engineers, product, and leadership to ensure customer needs are addressed
• Translate customer feedback into clear internal priorities without becoming a passive go-between
• Help shape renewals and expansion opportunities by staying close to customer goals, usage, and value delivered
• Build the initial customer success practice, including account plans, review cadences, success metrics, escalation patterns, and lightweight playbooks
• Serve as the internal owner of customer health, making sure Astraeus stays ahead of risk, aligned on account priorities, and disciplined about value delivery

What We're Looking For

• 4-8 years in customer success, account management, implementations, solutions, or a similar client-facing role in a demanding environment
• Strong ownership and follow-through
• Excellent judgment with senior stakeholders and demanding customers
• Comfort operating in ambiguity and helping define a function from scratch
• Ability to coordinate across product, engineering, and leadership without losing the customer thread
• Strong commercial instincts around retention, expansion, and referenceability
• Enough technical fluency to work effectively with technical teams and understand what has actually been deployed for the customer
• Experience in financial services, wealth management, or another regulated environment is a plus
• Strong communication skills, including the ability to run both executive-level conversations and detail-oriented working sessions

Strong signals

• You have owned important customer relationships where retention and growth depended on your judgment
• You are good at preventing drift and do not let issues compound quietly
• You can run an executive conversation, a working session, and an internal escalation with equal credibility
• You know how to push for customer outcomes without overpromising or creating internal chaos
• You have built lightweight process where none existed before
• You like being both an operator and a builder
• You are trusted to represent the customer internally without losing sight of company priorities or commercial reality

You might be a fit if you

• Want to own relationships after the sale, not just get the deal signed
• Care about adoption and customer outcomes, not just account coverage
• Like being close to customers but also like making the internal machine work
• Want a role that mixes relationship management, execution, and commercial judgment
• Thrive in fast-moving environments where the playbook is still being written

Why Astraeus

• You will define the first real customer success motion at the company
• You will work directly with important early customers
• You will have visible impact on retention, expansion, and customer quality
• You will operate at the intersection of customers, product, engineering, and leadership
• You will have real autonomy and real accountability
• You will help define what excellent post-sales execution looks like inside an AI-native company