Customer Success Engineer II, Canada

Procore Technologies; British Columbia; Remote; CAD 132,000 - 165,000; Full time

Job summary

A leading construction technology company in British Columbia is seeking a candidate for a role focused on providing data-driven recommendations and optimizing customer engagement with their platform. The ideal candidate has a background in construction and customer success, with excellent analytical and presentation skills. This position offers competitive compensation, remote work flexibility, and opportunities for professional development.

Benefits

Generous paid time off

Healthcare coverage

Opportunities for career enrichment

Supportive team culture

Qualifications

• 2+ years of experience in the construction industry.
• 2+ years in Customer Success or Technical Pre-Sales.
• Strong technical aptitude for mastering products.

Responsibilities

• Provide data-driven recommendations to optimize platform value.
• Create presentations to address customer challenges.
• Deliver product updates to enhance client engagement.

Skills

Data-driven decision making

Customer engagement

Technical aptitude

Analytical skills

Presentation skills

Education

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science

Job description

Overview

Employer Industry: Construction Technology

Why consider this job opportunity

• Base salary up to $132,000, with estimated on-target earnings of $165,000 including commission
• Generous paid time off and healthcare coverage
• Opportunities for career enrichment and professional development
• Supportive and collaborative team culture that values innovation and ownership
• Remote work flexibility within specific Canadian provinces

Responsibilities

• Provide data-driven recommendations to optimize the value of the employer's platform for customers
• Create value-based presentations that address customer challenges and promote platform adoption
• Deliver product updates and insights to enhance client engagement with the employer's technology
• Act as a technical account manager, ensuring high levels of responsiveness and customer service
• Mentor peers and collaborate with various teams to establish best practices across the organization

Qualifications

• 2+ years of experience in the construction industry
• 2+ years of experience in Customer Success, Professional Services, or Technical Pre-Sales
• Strong technical aptitude for mastering the employer's product offerings and services
• Excellent presentation and communication skills, both in-person and virtually
• Proficient analytical and problem-solving skills to interpret and leverage data

Preferred Qualifications

• Previous experience as a construction Project Manager, Site Supervisor, Project Finance Manager, Estimator, or Project Engineer
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science

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