Customer Success Engineer

Censys; Canada; Remote; CAD 122,000 - 181,000; Full time

Job summary

A leading technology company is seeking a Customer Success Engineer to provide exceptional support and guidance to customers, being an expert in their product. The role is fully remote, requiring experience in technical support and to collaborate with customers effectively. A competitive salary range applies based on the cost of living, alongside comprehensive benefits from day one.

Benefits

401k match

Health insurance

Vision and dental

Qualifications

• 2+ years of experience in a technical, customer facing role.
• Basic knowledge of security tooling, cloud providers, and the information security industry.
• Excellent organizational and troubleshooting skills.

Responsibilities

• Partner closely with the Customer Success organization to provide a world class customer experience.
• Assist high volume support requests from simple to complex.
• Advise customers on integrations such as Cloud Connectors, Splunk, Jira, Service Now.

Skills

Technical troubleshooting

Excellent communication

Basic knowledge of security tooling

Familiarity with REST APIs

Organizational skills

Job description

Role Summary

In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.

Location

This is a fully remote position within the United States, but must be located in the Eastern or Central time zone.

What You’ll Do

• Partner closely with the entire Customer Success organization to provide a world class customer experience
• Provide assistance for high volume support requests ranging from simple to complex
• Provide customers with best practices to maximize usage of Censys products
• Work to reduce time to value for the customers by guiding operational workflows for the customers
• Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now
• Serve as a customer advocate in influencing product roadmap and improvements
• As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise

What You’ll Bring

• 2+ years of experience in a technical, customer facing role
• Basic knowledge of security tooling, cloud providers, and the information security industry
• Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates
• Comfortable using REST APIs and Python
• Excellent communication and presentation skills
• Excellent organizational and troubleshooting skills
• A resourceful, figure-it-out and we-can-do-this attitude
• Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
• A burning desire to work with really great customers and build easy to use applications and integrations

For candidates located in a high cost of living location, the base salary range will be $110,000 USD to $130,000 USD + bonus eligibility and equity.

For candidates located in any other location, the base salary range will be 88,000 to 105,000 + bonus eligibility and equity.

In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more!

This is a fully remote position with no expectation to come into an office, but must be located in either the Eastern or Central Time Zone within the United States.