Customer Success Champion — Home Electrification Journeys

Jetson; North Vancouver; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading clean energy company in North Vancouver is seeking a Customer Success Representative to guide homeowners through the electrification process. The ideal candidate will have a results-driven approach and strong communication skills, ensuring a seamless experience for customers. This full-time role offers a competitive salary of $60,000 to $75,000 per annum OTE along with various benefits, including health care and education support.

Benefits

Dental Care

Extended Health Care

Vision Care

Life Insurance

Disability Insurance

Education Support

Qualifications

• 1–3 years of experience in Customer Success, Account Management, Sales, or related field that is not customer service.
• Experience working in a CRM system is essential.
• Comfort working in a startup or growth-stage environment is preferred.

Responsibilities

• Guide customers through all pre-installation steps to ensure they are install-ready.
• Manage scheduling for walk-throughs and installations.
• Serve as the primary point of contact for homeowners after a sale closes.

Skills

Results-driven approach

Excellent communicator in English

Organizational skills

Passion for clean energy

Experience in Customer Success/Account Management

Tools

CRM systems (e.g., HubSpot, Salesforce)

Job description

A leading clean energy company in North Vancouver is seeking a Customer Success Representative to guide homeowners through the electrification process. The ideal candidate will have a results-driven approach and strong communication skills, ensuring a seamless experience for customers. This full-time role offers a competitive salary of $60,000 to $75,000 per annum OTE along with various benefits, including health care and education support.