Customer Success Associate: Launch & Onboard SaaS Agencies

Caribou; Toronto; Remote; CAD 55,000 - 73,000; Full time

Job summary

A fast-growing technology company in healthcare is seeking a Customer Success Associate in Toronto to help launch and support home-care agencies across North America. This entry-level role offers the chance to work in a dynamic environment, collaborating with Customer Success Managers to ensure customer satisfaction. Candidates should have strong organizational and communication skills, with opportunities for rapid growth into a Customer Success Manager position.

Benefits

Competitive salary

Stock options

Performance bonus

Summer half-days

Remote-first culture

Qualifications

• 0–2 years of experience in a customer-facing role.
• Exceptional organization and attention to detail required.
• Excellent written and verbal communication skills essential.
• Empathetic, humble, and eager to learn demeanor desired.
• Ability to juggle multiple projects in a fast-moving environment.

Responsibilities

• Own the early stages of the customer journey from onboarding.
• Coordinate high-velocity agency launches alongside team members.
• Support CSMs with onboarding playbooks and configuring accounts.
• Collaborate with other departments to improve processes.
• Track key onboarding metrics and identify improvements.

Skills

Customer-facing experience

Organization

Communication skills

Problem-solving

Attention to detail

Job description

A fast-growing technology company in healthcare is seeking a Customer Success Associate in Toronto to help launch and support home-care agencies across North America. This entry-level role offers the chance to work in a dynamic environment, collaborating with Customer Success Managers to ensure customer satisfaction. Candidates should have strong organizational and communication skills, with opportunities for rapid growth into a Customer Success Manager position.