Customer Success Associate - Equity & Growth Opportunity

Street Contxt; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the financial services sector is seeking a Customer Success Associate in Toronto. The role involves supporting users through onboarding, managing accounts, and advocating for user needs. Ideal candidates will have strong communication skills, emotional intelligence, and experience in customer-facing roles. Join a dynamic team dedicated to enhancing user experience and driving product value.

Qualifications

• Experience in a customer-facing role.
• High emotional intelligence and strong communication skills.
• Comfortable with data and Excel.

Responsibilities

• Communicate with users to maximize product value and ROI.
• Collaborate with Account Executives to close pilots.
• Monitor user metrics to minimize churn.

Skills

Communication

Emotional Intelligence

Data Analysis

Customer Engagement

Tools

Salesforce

Looker

Excel

Job description

A leading company in the financial services sector is seeking a Customer Success Associate in Toronto. The role involves supporting users through onboarding, managing accounts, and advocating for user needs. Ideal candidates will have strong communication skills, emotional intelligence, and experience in customer-facing roles. Join a dynamic team dedicated to enhancing user experience and driving product value.