Customer Success Advocate

Daniels Health; Abbotsford; On-site; CAD 49,000 - 55,000; Full time

Job summary

A healthcare solutions provider in Abbotsford is seeking a highly organized Customer Service Advocate to support their growing team. Responsibilities include answering client requests, investigating customer issues, and maintaining detailed documentation. The ideal candidate has 2+ years of experience in customer service, strong communication skills, and a positive attitude. Competitive salary range is $49,898 - $54,998 annually.

Qualifications

• 2+ years of customer service experience within retail, hospitality manufacturing or transportation setting.
• Demonstrates strong written and verbal communication abilities with meticulous attention to detail.

Responsibilities

• Answer incoming requests via emails and phone calls for clients.
• Investigate customer concerns, escalating to the Customer Service Manager when necessary.
• Assist with daily documentation for route drivers while maintaining accuracy.

Skills

Customer service experience

Proficient in Microsoft Office

Experience with Salesforce

Strong verbal communication

Attention to detail

Positive attitude

Job description

Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

The Role:

We are looking to add a highly organized Customer Service Advocate who will play an active, impactful role in supporting our current and growing Customer Service team within the Abbotsford Business Unit.

• Key Responsibilities:
  • Answering incoming requests via emails and phone calls; scheduled services, updating orders and/ or providing general information to our clients about our products and services.
  • Receive, log, and thoroughly investigate customer concerns, escalating complex or sensitive matters to the Customer Service Manager to deliver trusted, high-quality support.
  • Assist with completion of daily documentation for our route drivers and provide detailed information to update our systems while maintaining 100% accuracy.
  • Monitoring timely reporting and verify the accuracy of all paperwork submitted by drivers and plant personnel to ensure precise and consistent reporting.
  • Oversee completion of filing/ record keeping both paper and electronic.
• Requirements & Skills:
  • 2+ years of customer service experience within retail, hospitality manufacturing or transportation setting.
  • Proficient in Microsoft Office; experience with Salesforce is highly valued.
  • Demonstrates strong written and verbal communication abilities with meticulous attention to detail.
  • Strong knowledge of administrative process and procedures· A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind.

$49,898 - $54,998 a year

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.