Customer Success Advisor for SMB Growth & Retention

Global Relay; Vancouver; On-site; CAD 70,000 - 99,000; Full time

Job summary

A leading technology firm in Vancouver is seeking a Customer Success Representative to build strong relationships with customers, ensure their satisfaction, and drive long-term success. The ideal candidate will have a degree or diploma and relevant experience in account management, showcasing strong analytical and communication skills. This role offers a competitive salary range of $50,000 — $70,000 USD along with impressive benefits including health benefits and a subsidized meal program.

Benefits

Comprehensive extended health benefits

Subsidized meal program

Corporate bonuses

Paid sick days

Qualifications

• 1 year of account management or customer success experience is preferred.
• Ability to assess customer needs and deliver appropriate solutions.
• Excellent verbal and written communications skills are essential.

Responsibilities

• Build and maintain strong relationships with assigned customers.
• Drive customer satisfaction and long-term success.
• Analyze data and report on metrics to track performance.
• Provide ongoing support and resolve customer issues efficiently.

Skills

Customer relationship management

Analytical skills

Communication skills

Problem-solving

Time management

Education

Degree or Diploma in related field

Tools

Salesforce CRM

Job description

A leading technology firm in Vancouver is seeking a Customer Success Representative to build strong relationships with customers, ensure their satisfaction, and drive long-term success. The ideal candidate will have a degree or diploma and relevant experience in account management, showcasing strong analytical and communication skills. This role offers a competitive salary range of $50,000 — $70,000 USD along with impressive benefits including health benefits and a subsidized meal program.