Customer Success Advisor, Design & Manufacturing

Autodesk, Inc; Montreal; Hybrid; CAD 65,000 - 100,000; Full time

Job summary

Autodesk in Montreal invites a Customer Success Advisor to partner with account teams, partners, and sales to maximize customer value across the lifecycle. You’ll apply strong business acumen and curiosity to shape internal best practices and drive adoption of Autodesk solutions.

You’ll contribute to a collaborative global CS team focused on world-class customer experiences, loyalty, and long-term growth, with a hybrid work model.

Qualifications

• 4-7 years in Customer Success, Account Management, or a related customer-facing role
• Proven track record of working independently while driving measurable impact
• Experience navigating complex, cross-functional collaboration with internal and external stakeholders
• Proficiency in Salesforce or similar CRM systems
• Experience with SaaS, cloud-based software, or subscription business models
• Familiarity with Autodesk customer industries (AEC, MFG, M&E)

Responsibilities

• Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives
• Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage
• Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success
• Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
• Deliver a high-quality experience that deepens customer satisfaction and loyalty
• Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations

Skills

Customer success experience

Account management

Cross-functional collaboration

CRM experience

Tools

Salesforce

Job description

Job Requisition ID #

26WD102134

L'affichage de poste en français suivra / The French job posting follows

Customer Success Advisor, Design & Manufacturing

Customer Success Advisor@ Autodesk

In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable company growth. As we continue our business model transformation, driving continuous adoption of our technology is key to long-term customer value and partnership.

This will be a hybrid role.

Position Overview

As a Customer Success Advisor you’ll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey—while also shaping internal best practices.

Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo, lead through influence, and shape how we scale success.

Responsibilities

• Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives
• Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage
• Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success
• Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
• Deliver a high-quality experience that deepens customer satisfaction and loyalty
• Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations

Minimum Qualifications

• 4-7 years in Customer Success, Account Management, or a related customer-facing role
• Proven track record of working independently while driving measurable impact
• Experience navigating complex, cross-functional collaboration with internal and external stakeholders
• Proficiency in Salesforce or similar CRM systems
• Experience with SaaS, cloud-based software, or subscription business models
• Familiarity with Autodesk customer industries (AEC, MFG, M&E)

If this sounds like you—even if you don’t meet every qualification—please consider applying. We value growth mindsets and potential just as much as experience.

Target Pay Range for this Position Denver CO:

TBD

Conseiller en réussite client, Conception et fabrication

Conseiller en réussite client chez Autodesk

Au sein de l’organisation de la réussite client, notre objectif principal est de créer des expériences marquantes pour nos clients. Nous croyons en un cycle cohérent et complet de réussite client qui favorise l’augmentation des revenus et la croissance durable de l’entreprise. Alors que nous poursuivons la transformation de notre modèle d’affaires, favoriser l’adoption continue de notre technologie est essentiel pour assurer la valeur à long terme pour le client et le partenariat.

Il s’agira d’un poste hybride.

Aperçu du poste

En tant que conseiller en réussite client, vous collaborerez avec les équipes de gestion des comptes, les partenaires de distribution et les représentants des ventes afin d’aider les clients à tirer pleinement parti de la valeur de leurs solutions Autodesk. Votre sens aigu des affaires, votre curiosité et votre capacité à cerner rapidement les besoins des clients vous permettront de créer des expériences marquantes tout au long du parcours client, tout en contribuant à l’élaboration de pratiques exemplaires à l’interne.

Notre équipe de réussite client est une organisation mondiale, collaborative et dynamique, qui se consacre à offrir des expériences de classe mondiale à nos clients. Nous nous engageons à aider nos clients à tirer pleinement parti de leurs solutions Autodesk afin qu’ils atteignent leurs objectifs d’affaires et que nous gagnions leur fidélité. En tant que membre de l’équipe, vous aurez les moyens de remettre en question le statu quo, de diriger par l’influence et de façonner la manière dont nous faisons croître notre succès.

Responsabilités

• Établir des relations solides avec les clients grâce à une approche proactive et à un engagement actif, afin d’aligner les capacités des produits sur les objectifs des clients
• Mettre en place et exécuter des stratégies avancées d’intégration et d’adoption pour accroître la valeur pour le client et l’utilisation des produits
• Identifier et mobiliser les comptes à risque en utilisant de solides compétences en analyse et en consultation afin d’éliminer les risques et de les remettre sur la voie du succès
• Collaborer de manière interfonctionnelle avec les équipes des ventes, des partenaires de distribution, du soutien technique et des services afin de faire progresser les clients vers leurs jalons clés
• Offrir une expérience de haute qualité qui renforce la satisfaction et la fidélité des clients
• Identifier et saisir les occasions d’approfondir la relation client grâce à la découverte de valeur et à des conversations stratégiques

Qualifications minimales

• 4 à 7 ans d’expérience en réussite client, en gestion de comptes ou dans un poste similaire en contact direct avec la clientèle
• Expérience avérée de travail autonome tout en générant un impact mesurable
• Expérience de la gestion de collaborations interfonctionnelles complexes avec des intervenants internes et externes
• Maîtrise de Salesforce ou de systèmes CRM similaires
• Expérience avec les logiciels SaaS, les logiciels basés sur le nuage ou les modèles d’affaires par abonnement
• Connaissance des secteurs d’activité des clients d’Autodesk (AEC, MFG, M&E)

Si ce profil vous correspond — même si vous ne répondez pas à toutes les exigences — n’hésitez pas à poser votre candidature. Nous accordons autant d’importance à l’esprit de croissance et au potentiel qu’à l’expérience.

Fourchette salariale cible pour ce poste à Denver (CO) :

à déterminer

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.