Customer Success Advisor

American Express; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global financial services firm in Toronto seeks a Customer Success Advisor to provide exceptional service to small business owners. Candidates should possess outstanding communication skills, problem-solving abilities, and be willing to work flexible shifts. This role offers competitive salaries, bonus potential, and extensive benefits, including wellness support and career growth opportunities.

Benefits

Generous benefits package

Competitive salaries

Flexible work arrangements

Career development opportunities

Free wellness center access

Qualifications

• Exceptional communication skills required.
• Flexibility to work shifts is essential.
• Proven ability to engage customers effectively.

Responsibilities

• Deliver extraordinary customer care to Small Business Owners.
• Respond to inbound servicing inquiries promptly.
• Analyze account information and recommend solutions.

Skills

Exceptional communication skills

Flexibility in shift work

Great problem-solving skills

Ability to multitask

Comfortable with digital technology

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, we will help define the future of American Express.

How will you make an impact in this role?

In this opportunity, you will ensure extraordinary customer service by promptly and accurately responding to inbound servicing inquiries from existing small‑business owners, making it easy for them to do business with us, recognizing their value and solving their inquiries.

At American Express, we invest in you! This is a great position for individuals looking to build a successful career within the financial industry. Recognized as one of the “world’s most admired companies,” you can earn a competitive base salary and bonus opportunities associated with your contributions. Employees enjoy a generous benefits package, retirement programs, and comprehensive medical, dental, and vision plans. Additionally, our career path planning and continuing education program will help you achieve your professional goals.

Minimum Qualifications

What would you do every day as a Customer Success Advisor?

• Deliver extraordinary customer care and value to Small Business Owners in a fast‑paced, regulated environment.
• Provide extraordinary customer service by promptly and accurately responding to inbound phone servicing inquiries from existing customers using our tools and systems.
• Add incremental value on each and every interaction with our customers and increase customer loyalty.
• Be responsible for evaluating and analyzing account information while recommending tailored solutions to small business owners.
• Be part of a dynamic team passionate about improving customer experience and contributing to our growth.

We are open from 9 am to 9 pm Monday to Sunday EST. Shift times are expected to range between these hours (Monday to Sunday).

Here are the skills and experiences we are looking for.

• Exceptional communication skills.
• Flexibility and willingness to work in a shift environment.
• Exceptional ability to connect and engage people.
• Ability to handle multiple tasks while managing your time efficiently.
• Comfortable with digital technology.
• Great problem‑solving skills, with the aim to solve on the first contact.
• Results driven and resourceful.
• Ability to multitask and identify opportunities.
• Happy to work for a successful company that promotes from within.

Colleagues at American Express benefit from

• Amex Culture: Embracing collaboration and offering support to colleagues. Flexible work arrangements with hybrid options with Amex Flex.
• Career Growth and Development: Grow your career in ways that are unique and meaningful. Be recognized for your contributions, leadership, and impact.
• Diversity and Inclusion: Amex’s commitment to our colleagues feeling seen, heard, and like they belong.
• Total Rewards and Holistic Well‑being: Benefits and programs supporting physical, financial, and mental health at each stage of life. Medical & Dental Flexible Benefits Program, AMEX Group Savings Program: Deferred Profit‑Sharing Plan (DPSP), Registered Retirement Savings Plan (RRSP), Employee Stock Ownership Plan, and more.
• On‑site services at Toronto office: Free access to wellness center staffed with a nurse. Free shuttle transportation to and from Don Mills TTC Station.
• Free and confidential counselling support through our Healthy Minds program.
• 3 Weeks’ Vacation Per Year.

"The position taught me not only about the fundamentals of good customer service, but also how to foster relationships, grow my network, and build a strong foundational knowledge of our business and its operations. I was provided the support I needed to succeed as both an employee and a person. I will forever be grateful for my early beginnings at AMEX." – Customer Care Advisor – Small Business Servicing

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free confidential counselling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.