Customer Success Advisor

AMEX; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A global financial services company is seeking a Customer Success Advisor in Toronto. The role involves providing exceptional service to small business owners and managing inquiries effectively. Ideal candidates will possess outstanding communication and problem-solving skills, along with the adaptability to work in a dynamic shift environment. Benefits include comprehensive health support and flexible working arrangements.

Benefits

Competitive salary

3 Weeks Vacation Per Year

Medical & Dental Flexible Benefits Program

Employee Stock Ownership Plan

Qualifications

• Flexibility and willingness to work in a shift environment.
• Exceptional ability to connect and engage people.
• Comfortable with digital technology.

Responsibilities

• Deliver extraordinary customer care to Small Business Owners.
• Respond to inbound servicing inquiries promptly.
• Evaluate account information and recommend tailored solutions.

Skills

Exceptional Communications Skills

Flexibility

Digital technology comfort

Problem-solving skills

Multitasking

Job description

Job Description

Work Location Options: Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together you will help us define the future of American Express.

How will you make an impact in this role?

In this opportunity, you will ensure extraordinary customer service by promptly and accurately responding to inbound servicing inquiries from existing small business owners, making it easy for them to do business with us, recognizing their value and solving their inquiries.

We are open from 9am to 9pm Monday to Sunday EST. Shifts are expected to range between these hours (Monday to Sunday).

Minimum Qualifications

What would you do every day as a Customer Success Advisor?

Deliver extraordinary customer care and value to Small Business Owners in a fast paced, regulated environment. In this opportunity you will :

• Provide extraordinary customer service by promptly and accurately responding to inbound phone servicing inquiries from existing customers using our tools and systems.
• Add incremental value on each and every interaction with our customers and increase customer loyalty.
• Be responsible for evaluating and analyzing account information while recommending tailored solutions to small business owners.
• Be part of a dynamic team that is passionate about improving customer experience while contributing to our growth.

Do these describe you?

• Exceptional Communications Skills.
• Flexibility and willingness to work in a shift environment.
• Exceptional ability to connect and engage people.
• Ability to handle multiple tasks while managing your time efficiently.
• Comfortable with digital technology.
• Great problem‑solving skills, with the aim to solve on the first contact.
• Results driven and resourceful.
• Ability to multitask and identify opportunities.

Colleagues at American Express benefit from

Amex Culture : Embracing collaboration and offering support to colleagues. Flexible work arrangements with hybrid options with Amex Flex.

Career Growth and Development : Grow your career in ways that are unique and meaningful to you. Be recognized for your contributions, leadership, and impact.

Diversity and Inclusion : Amex's commitment to our colleagues feeling seen, heard, and like they belong.

Total Rewards and Holistic Well‑being : Benefits and programs that support physical, financial, and mental health at each stage of life. Medical & Dental Flexible Benefits Program, AMEX Group Savings Program, Deferred Profit‑Sharing Plan (DPSP), Registered Retirement Savings Plan (RRSP), Employee Stock Ownership Plan, and more.

On‑site services at Toronto office : Free access to wellness center staffed with a nurse. Free shuttle transportation to and from Don Mills TTC Station.

Free and confidential counselling support through our Healthy Minds program.

3 Weeks Vacation Per Year.

Competitive base salaries, bonus incentives, support for financial‑well‑being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. Generous paid parental leave policies. Free access to global on‑site wellness centers staffed with nurses and doctors. Free and confidential counselling support through our Healthy Minds program. Career development and training opportunities.

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the Prohibited Grounds). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.