Customer Solutions Sales Representative, Earth Moving Technology

Liebherr Group; City of Moncton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A company specializing in heavy equipment in Moncton seeks a customer service representative to drive customer satisfaction through technical support and effective solutions. Requires significant experience in the industry and the ability to manage customer relationships, with hybrid work options available. Join us to help shape the future of earth moving technology.

Benefits

Competitive wages

Extensive benefits starting day 1

Hybrid work opportunities

Paid vacation with additional wellness days

Employer RRSP matching

Annual allowance for continuing education

Qualifications

• At least 5 years of experience in service or parts in the Heavy Equipment industry.
• Ability to establish strong relationships with customers and stakeholders.
• Flexibility to travel up to 50% locally and throughout the maritimes.
• Valid driver's license is required.

Responsibilities

• Identify customer needs and create business relationships to grow service sales.
• Achieve company objectives and build lasting customer relationships.
• Make on-site visits and prepare inspection reports.
• Monitor competition and market trends.
• Liaise between customers and various departments to optimize satisfaction.
• Ensure visit reports and quotes are up to date in CRM.

Skills

Customer relationship management

Technical knowledge of heavy equipment

Budgeting and market forecasting

Documentation and report preparation

Time management

Job description

Become the vital link between Liebherr and our valued customers, delivering exceptional support from equipment delivery through maintenance, repair, and financing options. As a trusted advisor and partner, you’ll provide quick, effective solutions that drive customer satisfaction and profitability aligned with our key performance indicators.

Take ownership of the customer experience by offering innovative solutions to enhance machinery performance and reliability, managing communications, and leading planned visits to strengthen relationships. Oversee the technical and commercial after-sales service functions in your territory, positioning yourself as the go-to contact for all current and future customer needs.

If you’re ready to make a real impact by combining technical expertise with customer-focused sales, join us and help shape the future of earth moving technology with Liebherr!

Responsibilities

• Identify customer needs, creating business relationships that foster growth in Parts & Service sales volumes while canvassing new customers; implement development strategies jointly with your supervisor in accordance with the company’s strategic sales orientations.
• Achieve company objectives and targets and offer customers advice to ensure their satisfaction and thereby build a lasting relationship based on trust.
• Make on-site visits and prepare inspection reports on the status of machines; give customers choices to help them make the best decisions.
• Attend trade fairs, expos and product demonstrations; monitor the competition, market trends, new products and business opportunities.
• Identify and closely follow up internally and externally on Parts & Service sales opportunities to maintain your growth within the territory.
• Act as liaison between the customer and the Service, Parts, Warranty, Technical and other departments so the company can respond to all customer queries; collaborate with the Team to optimize customer satisfaction before and after repair work done on machines in the shop or on site.
• Understand, use and explain the results of oil sample testing to offer customers good planning and machine repair options that maximize customer productivity.
• Work jointly with the Parts department to ensure that reliable inventory levels and stocks of equipment parts are maintained and that technicians are available to maintain and repair customer equipment.
• Ensure that visit reports and quotes are up to date in the CRM software to maximize performance of the system’s management tools.
• Assist customers in configuring and using all Liebherr spare parts such as those by LiDAT, MyLiebherr, Sculli, etc.

Competencies

• Must have at least 5 years of experience in service or parts in the Heavy Equipment industry.
• Flexibility to travel often locally and throughout the maritimes up to 50% of the time.
• A valid drivers license is required.
• Technical knowledge and specific equipment skills based on the field of activity (cranes, earthwork, construction work, mining trucks, etc.).
• Able to establish strong relationships with customers, internal and external stakeholders, and suppliers.
• Good financial and business sense with experience in budgeting and market forecasting.
• Experience and skill in preparing documentation and reports.
• Organization, time management, and task planning.
• Promotion of a health and safety-focused culture.

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid or remote work opportunities for select roles
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.