Customer Solutions Consultant - Sales & Service

goeasy Ltd; Northwestern Ontario; Hybrid; CAD 26,000 - 29,000; Full time

Benefits offered by this job

RRSP match

Employee Share Purchase Plan

Employee discounts on furniture, tech,

24/7 healthcare with Virtual Doctor

Job summary

goeasy Ltd. is seeking a Customer Solutions Specialist to engage customers in-store, over the phone, and via email. You will interview customers to tailor leasing and financial product solutions and educate them on credit-building opportunities.

The role involves sales, account management, and occasional collections, all within a retail environment. You’ll contribute to delivering high-quality customer service, maintain accurate records, and support store operations.

Qualifications

• Proven communication and interpersonal skills.
• Sales-oriented mindset with ability to meet targets.
• Experience in a customer-facing environment (retail, finance, or leasing preferred).
• Strong multitasking abilities and attention to detail.

Responsibilities

• Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
• Interview customers to understand their financial and personal needs to match them with the appropriate product solution.
• Transparently communicate lease and credit terms and educate customers on credit-building opportunities.
• Maximize sales of goeasy’s financial services and home goods through cross-selling.
• Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.
• Conduct collection activities on financial services and products with empathy and professionalism.

Skills

Customer engagement

Sales focus

Communication

Interpersonal skills

Retail experience

Shift flexibility

Reliability

Job description

goeasy Ltd. is seeking a Customer Solutions Specialist to engage customers in-store, over the phone, and via email. You will interview customers to tailor leasing and financial product solutions and educate them on credit-building opportunities.

The role involves sales, account management, and occasional collections, all within a retail environment. You’ll contribute to delivering high-quality customer service, maintain accurate records, and support store operations.