Customer Service (Up to 3.5k/Lavender)

Quess; Lavender; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading regional MNC is looking for a motivated Customer Service professional to ensure smooth service operations in Lavender, Ontario, Canada. The candidate will coordinate customer service matters, monitor service quality, and manage project documentation. Ideal applicants should possess a strong service mindset and basic IT knowledge. The role offers a competitive salary with additional bonuses.

Qualifications

• Basic IT knowledge in hardware, networks, and databases.
• Strong service mindset and time management.
• Proven ability to build relationships with various stakeholders.

Responsibilities

• Achieve total client satisfaction by coordinating customer service matters.
• Monitor service quality at the company's branch office.
• Log and file customer service cases in the ERP system.
• Coordinate after-sales service events.

Skills

Customer service excellence

Data management

Documentation

Project coordination

Communication skills

Tools

ERP system

Job description

Overview

You will play a key role in supporting the System and Customer Service Department, ensuring smooth service operations while delivering a high standard of support to valued customers. The role combines customer service excellence with data management, documentation, and project coordination responsibilities.

Our client is a leading regional MNC seeking a motivated Customer Service professional to join their dynamic team.

📍 Location: East, Singapore
🕘 Working Hours: Monday to Friday, 8.30am – 5.30pm
💰 Salary: Up to $3,300 + Variable Bonus (up to 3 months) + OT + Retention Bonus

Responsibilities

• Achieve total client satisfaction by effectively coordinating all customer service matters.
• Monitor and ensure the quality of services provided by the company’s branch office.
• Log, update, and file customer service cases in the ERP system.
• Coordinate and resolve after-sales service events.
• Handle client documentation, including service cards, confirmations, training templates, and maintenance records.
• Coordinate projects according to schedule, cost-effectively, and to client satisfaction.
• Submit required documentation and reports on time.
• Arrange client RPM and ensure timely delivery of RPM reports.
• Prepare and submit weekly reports to the Customer Service Manager.

Requirements

• Basic IT knowledge in hardware, networks, and databases.
• Strong service mindset, good time management, and ability to learn quickly.
• Proven ability to build relationships with vendors, internal teams, and clients.
• Excellent communication and coordination skills.

Next Steps

• Interested applicants may email your latest updated resume to **********@quesscorp.sg
• Only shortlisted candidates will be contacted.

EA License No. – 23C2060 | EA Registration No. – R2092390

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.By applying for this role, you consent toQuesscorp Singapore’s PDPA ande2i’s PDPA.

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