Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company in Manitoba is seeking individuals for customer service and technical support roles. This position offers a base salary of $19.50/hour along with performance-based incentives. The ideal candidates will have a high school diploma, at least one year of customer service experience, and proficiency in technology. A quiet home environment for remote work is necessary. Opportunities for career advancement and comprehensive benefits are provided.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Access to daily pay enrollment for early pay options

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills and ability to build customer relationships.
• A quiet, distraction-free home environment for remote work.

Responsibilities

• Provide exceptional customer service and technical support for client products.
• Troubleshoot and resolve technical issues related to hardware and software.
• Document and track information in databases for effective issue resolution.

Skills

Customer Service Experience

Problem-Solving

Technical Proficiency

Education

High School Diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why Consider this Job Opportunity

• Base salary of $19.50/hr, with performance-based incentives
• Opportunity for career advancement with approximately 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive company culture
• Comprehensive benefits including medical, dental, and vision insurance, as well as a registered retirement savings plan
• Access to daily pay enrollment for early pay options
• Engaging company culture with networking opportunities and diversity programs

What to Expect (Job Responsibilities)

• Provide exceptional customer service and technical support for client products and services
• Troubleshoot and resolve technical issues related to hardware and software
• Utilize a call flow guide to manage inbound customer support inquiries
• Document and track information in databases for effective issue resolution
• Maintain knowledge of client products, including smartphones, tablets, and computers

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong problem-solving skills and ability to build customer relationships
• Proficiency in using and explaining technology
• A quiet, distraction-free home environment for remote work

How to Stand Out (Preferred Qualifications)

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Ability to work a flexible schedule during operational hours (8am-11:30pm EST)

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