Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a Customer Support Representative in Vancouver. This role involves providing exceptional service and technical support for various client products. Candidates should have at least one year of customer service experience and a high school diploma. The position offers a base salary of $19.50/hr, work-from-home convenience, and comprehensive benefits including medical, dental, and vision insurance.

Benefits

Base salary of $19.50/hr

Performance-based incentives

Comprehensive benefits including medical, dental, and vision

Access to DailyPay for early pay options

Opportunity for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free home environment.
• Proficiency in using and explaining technology.

Responsibilities

• Provide exceptional customer service and technical support for client products.
• Troubleshoot and resolve technical issues related to hardware and software.
• Maintain accurate records and documentation in databases.

Skills

Customer service

Problem-solving

Multitasking

Technology proficiency

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

Why consider this job opportunity

Base salary of $19.50/hr, plus performance-based incentives.

• Opportunity for career advancement, with 80% of managers promoted from within.
• Work‑from‑home convenience, allowing for a flexible work environment.
• Comprehensive benefits including medical, dental, vision insurance, and paid time off.
• Access to DailyPay for early pay options.
• Engaging company culture with networking and mentorship programs.

What to Expect (Job Responsibilities)

• Provide exceptional customer service and technical support for client products.
• Troubleshoot and resolve technical issues related to hardware and software.
• Maintain accurate records and documentation in databases.
• Utilize a call flow guide to deliver inbound customer support.
• Stay knowledgeable about client products, including smartphones, tablets, and computers.

What is Required (Qualifications)

• Minimum of 1 year of customer service experience.
• High school diploma or GED.
• Strong problem-solving and multitasking skills.
• Ability to work in a quiet, distraction-free home environment.
• Proficiency in using and explaining technology.

How to Stand Out (Preferred Qualifications)

• Familiarity with iOS and/or MacOS or comparable technology.
• Strong computer navigation skills and PC knowledge.
• Eagerness to learn new technologies.

Legal and Disclosure

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.