Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider is looking for a Remote Customer Support Representative in Canada. This role involves providing inbound customer support, resolving technical issues, and ensuring a high level of customer satisfaction. Candidates should have a minimum of 1 year of customer service experience and a high school diploma. Additional perks include a competitive salary of $21.49/hr, paid training, and opportunities for bonuses. A quiet home environment is necessary for effective remote work.

Benefits

Paid training

Comprehensive medical, dental, and vision insurance

Flexible schedule

Performance-based bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• A quiet, distraction-free home environment for remote work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences with a focus on problem-solving.

Skills

Problem-solving skills

Computer navigation proficiency

Customer service skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $21.49/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and opportunities for performance-based bonuses
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off
• Opportunities for career growth and personal development with mentorship programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, including smartphones and tablets
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work an evening or overnight schedule
• Strong problem-solving skills and computer navigation proficiency
• A quiet, distraction-free home environment for remote work

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Eagerness to learn new technologies
• Familiarity with iOS and/or MacOS or comparable technology