Customer Service / Tech Support Rep (Automotive, Bilingual: English / French) – Remote

Concentrix; Oshawa; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service company is seeking a Customer Service / Tech Support Representative to provide technical assistance in a bilingual environment (English/French). The role involves resolving customer inquiries related to automotive products via calls and online channels. Candidates should possess a Class A Automotive License and have significant experience in automotive repairs. The position offers a competitive salary and various employee benefits.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Mentorship programs

DailyPay enrollment option

Health and wellness programs

Qualifications

• 5 years automotive experience with repairs/diagnostics required.
• Strong computer software skills are necessary.

Responsibilities

• Engage with customers through inbound and outbound calls.
• Diagnose problems using a systematic listening and probing approach.
• Handle contacts from Automotive dealerships across Canada & the US.
• Perform follow-ups and close cases as required.
• Deliver expert customer experiences.

Skills

Fluent in English and French

Strong communication skills

Effective diagnostic aptitude

Strong aptitude for technical/mechanical repairs

Time management skills

Education

Class A Automotive License (310s – Red Seal)

Valid Driver’s License

Job description

Job Title

Customer Service / Tech Support Rep (Automotive, Bilingual: English / French) – Remote

Job Description

The Customer Service / Tech Support Rep (Auto) Bilingual: Fr/Eng engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

What you will do in this role

• Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)
• Diagnose problems using a systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts
• Handle contacts from Automotive dealerships across Canada & the US.
• Track information and update cases
• Perform follow‑ups on existing cases and close cases, as required
• Deliver expert customer experiences … with a smile.

Your qualifications

• Class A Automotive License (310s – Red Seal)
• Valid Driver’s License
• 5 years automotive experience with repairs/diagnostics
• Strong aptitude for technical/mechanical repairs
• Effective diagnostic aptitude, with strong time management skills
• Strong communication and computer software skills
• Fluent in English and French

What’s in it for you

• The base salary range for this position is $29.40/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay “early,” when you want it
• Health and wellness programs with trained partners to help promote a healthy you
• A modern, state‑of‑the‑art office setting with advanced technologies and a great team
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Location

CAN Oshawa

Time Type

Full time

Other information

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.