Customer Service Team Member - Full-time

The Michael's Companies; Vancouver; Hybrid; CAD 27,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels is hiring in the Vancouver area for a team member role focused on delivering friendly customer service and helping customers find products. The position entails checkout duties, stocking, and store recovery to keep the store well merchandised and in-stock.

Responsibilities include engaging customers about Rewards and Private Label Credit Cards, supporting omni-channel tasks like BOPIS/SFS, and complying with SOPs while representing Michaels values and a positive work environment.

Qualifications

• Retail or customer service experience preferred.
• Must be at least sixteen (16) years old.
• Applicants in Canada must satisfy federal, provincial, and local legal requirements.

Responsibilities

• Deliver friendly customer service and help customers find products.
• Maintain fast and friendly checkout experience with cash handling.
• Assist with store tasks including stocking, merchandise recovery, and planograms.
• Engage customers on store programs and enrollments (Rewards, Private Label cards).
• Support omni-channel processes (BOPIS, Ship From Store) and VOC surveys.
• Participate in truck unloading, shelf replenishment, and in-stock optimization.
• Adhere to SOPs and company policies; model positive behavior and teamwork.

Skills

Customer service

Retail experience

Job description

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Other duties as assigned

Preferred Knowledge/Skills/Abilities

• Preferred Type of experience the job requires Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Total Base Pay Range for this Position: $19.25 - $22.40

Our benefits include

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts
• and much more

For more information, visit mikbenefits.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members.

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts
• and much more

For more information, visit mikbenefits.com.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Los Angeles County