Customer Service Team Leader — Growth & Flexible Schedule

Boulangerie Première Moisson; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading bakery company in Montreal is seeking a Customer Service Team Leader to oversee sales and improve customer satisfaction. Responsibilities include managing team performance, handling customer inquiries, and training staff. The ideal candidate should have a year of relevant experience, strong communication skills, and fluency in French. This full-time position offers a variety of benefits, including ongoing training and insurance programs.

Benefits

Ongoing training

Group insurance

Employee discounts

Flexible schedule

Uniform provided

Qualifications

• One year's experience in a similar or customer service-related position.
• Fluency in spoken and written French.
• Fluency in spoken English is an asset.

Responsibilities

• Perform sales consultant duties.
• Manage section inventory and cash register.
• Maximize team and sales performance.
• Handle customer requests and special situations.
• Train new employees as needed.

Skills

customer service techniques

team management

communication skills

autonomous and dynamic attitude

focus on customer satisfaction

Job description

A leading bakery company in Montreal is seeking a Customer Service Team Leader to oversee sales and improve customer satisfaction. Responsibilities include managing team performance, handling customer inquiries, and training staff. The ideal candidate should have a year of relevant experience, strong communication skills, and fluency in French. This full-time position offers a variety of benefits, including ongoing training and insurance programs.