Customer Service Team Lead @ Woodlands [Full-time / Shift / Gross Up to $3350]

PERSOL; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service provider in Alberta is seeking a Customer Service Team Lead to guide a dynamic frontline team. In this role, you will ensure exceptional service, manage daily operations, and address issues swiftly. Candidates should have supervisory experience and excellent communication skills. This position operates on a full-time shift schedule, offering a gross salary of up to $3350.

Qualifications

• 2 years of supervisory experience, preferably in operations or customer service.
• Strong ability to manage sensitive information and maintain confidentiality.

Responsibilities

• Guide and motivate the customer service team.
• Oversee ground operations, including staff management and task coordination.
• Address operational issues swiftly.

Skills

Multitasking abilities

Attention to detail

Excellent communication skills

Education

GCE A Level or Diploma

Job description

Customer Service Team Lead @ Woodlands [Full-time / Shift / Gross Up to $3350]

Join us as Customer Service Team Lead, where you’ll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go-to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast-paced, high-traffic environment.

Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination
• Address operational issues swiftly and make timely decisions to reduce disruptions
• Ensure adherence to safety protocols, security measures, and operational procedures
• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)
• Handle emergencies and critical situations, executing contingency plans as per SOPs
• Maintain and ensure the functionality of office and communication equipment
• Prepare and submit daily reports and documentation as required
• Undertake additional tasks as assigned by the Supervisor

Key Requirements:

• Minimum of GCE A Level or Diploma in any field with 2 years of supervisory experience, preferably in operations or customer service
• Strong multitasking abilities, attention to detail, and excellent communication skills
• Ability to manage sensitive information with discretion and uphold confidentiality

Interested applicants, please email to ********@persolapac.com

Thank you for your interest but only shortlisted applicants will be notified.

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