Customer Service Supervisor — Lead Team & Profit Sharing

Leon's Furniture; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading furniture retailer in Winnipeg is seeking a Customer Service Supervisor to maintain customer service excellence and develop staff. Responsibilities include handling customer issues, ensuring satisfaction, and promoting teamwork. The ideal candidate has a positive attitude, strong communication, and problem-solving skills. This position offers ongoing training, a fun environment, and benefits.

Benefits

Ongoing training and development

Dynamic work environment

Generous employee discount program

Profit Sharing

Benefits Plan

Responsibilities

• Maintain excellence in customer service.
• Recruit, hire and develop staff through coaching.
• Handle escalated customer service issues.
• Ensure 100% customer satisfaction.
• Promote teamwork within all departments.
• Ensure high-level of data entry accuracy.
• Implement and ensure compliance with policies.
• Other duties as assigned.

Skills

Positive Attitude

Team building skills

Willingness to learn

Clear communication

Problem solving

Professional customer interaction

Job description

A leading furniture retailer in Winnipeg is seeking a Customer Service Supervisor to maintain customer service excellence and develop staff. Responsibilities include handling customer issues, ensuring satisfaction, and promoting teamwork. The ideal candidate has a positive attitude, strong communication, and problem-solving skills. This position offers ongoing training, a fun environment, and benefits.