Customer Service Sr Assoc

One Identity, LLC; Nova Scotia; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A global software organization is seeking a Customer Services Support Associate in Nova Scotia. This role involves providing excellent customer support, processing technical requests, and assisting customers with account inquiries. The ideal candidate will have strong communication skills and at least 2 years of customer service experience. This position offers the opportunity to work remotely and be part of a collaborative global team.

Benefits

Health and wellness programs

Opportunity for career growth

Collaborative work environment

Qualifications

• Requires minimum 2 years of experience working in a customer service role.
• Must be able to work in a fast‑paced environment and multitask.

Responsibilities

• Provide assistance to our global Customers and Partners.
• Resolve general customer inquiries and assist with account updates.
• Process incoming requests for technical support assistance.

Skills

Verbal communication skills

Written communication skills

Customer service experience

Telephone etiquette

Computer skills

People orientation

Time management skills

Job description

Overview

One Identity strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

As a Customer Services Support Associate, you will be joining a dynamic group that is dedicated to providing world‑class support to our customers. You will be part of a highly collaborative global team providing assistance to our customers. This is an exciting time to join a growing global software organization with an established Global presence.

100% Remote - Candidate must live in Nova Scotia.

Responsibilities

• Provide assistance to our global Customers and Partners
• Process incoming requests for technical support assistance submitted by telephone, email and chat
• Assist customers with their non-technical support needs including web site and product registration and updating account information via phone, email and chat on time, professionally and with a positive attitude to achieve customer satisfaction
• Resolve general customer inquiries
• Complete general administrative tasks
• Provide assistance to effectively resolve escalated customer issues

Qualifications

• Strong verbal and written communication skills
• Strong customer service experience
• Must possess strong telephone etiquette
• Must have strong computer skills
• Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
• Must be able to work in a fast‑paced environment and multitask between various tasks and communication channels
• Excellent time management skills and ability to work with minimal supervision
• Requires minimum 2 years of experience working in a customer service role
• Core hours are from 9 until 6 Monday thru Friday and there is some weekend work

Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Why work with us?

• Life at One Identity means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com