Customer Service Specialist (Tech Industry) Up $2750, North, Entry level welcome

RecruitFirst; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Canada, Alberta is looking for a Customer Service Specialist in the tech industry. The role is entry-level, and candidates with a good attitude and English proficiency are encouraged to apply. Responsibilities include answering customer inquiries through various channels and resolving issues as needed. A basic salary of $2,550 per month plus additional incentives is offered.

Qualifications

• Reliable and has a positive attitude toward work.
• Open to different shifts as required by manpower needs.

Responsibilities

• Answer customer inquiries via call, email, or Salesforce.
• Investigate and resolve escalated customer issues.
• Monitor and report potential risks and non-compliance.

Skills

Good attitude

Willing to go the extra mile

Good command of English

Education

Min O levels or equivalent

Job description

Customer Service Specialist (Tech Industry) Up $2750, North, Entry level welcome

Working location: Midview City (Nearest MRT: Brighthill)
Working hours: 5 days a week rostered on both weekdays & weekends.
Duration: 1 year renewable.
Salary: $2,550 per month basic + $10 per day shift allowance (for 2pm-11pm shifts)+ KPI incentives $200
Shift A: 7am – 4pm
Shift B: 9am – 6pm
Shift C: 2pm – 11pm
please be open to all shift, they will roster you any of the shift on a fixed basis, you may be asked your preferred shift, but ultimately will still need to follow their manpower needs.

Job scope

• Answer all open/escalated issues with urgency correspondence from customers, via call, email or salesforce. (No in-person handling) (within stipulated SLAs) – Average 12 cases per day
• No compliance critical mistakes
• Investigate, review, and complete all unresolved issues from all regulatory
• Monitor and report potential risks such as outages or bugs, non-compliance

Handled escalation complaints before

Requirements

Reliable, good attitude, willing to go the extra mile kind of personality and has good command of English

Min O levels or equivalent

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below
Alicia Lim Si Le
R2197748
EA License No. 13C6342
Only shortlisted candidates will be contacted. Thank you RecruitFirst is Hiring! You’ll be deployed to the above.