Customer Service Specialist – Collections (English And Spanish Required)

Fuze HR Solutions; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A staffing agency is seeking a Customer Service Specialist – Collections based in Downtown Montreal. This role involves managing and supporting global accounts receivable operations while ensuring timely payments and resolving issues. The ideal candidate will have 3+ years of experience in collections, fluency in English and Spanish, and proficiency in Power BI and SAP. Offering a hybrid work model, this position requires strong analytical and communication skills. Apply now to join a dynamic team!

Qualifications

• 3+ years of experience in a collections environment using multiple communication channels.
• Fluency in English and Spanish, knowledge of Portuguese is an asset.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Manage collections for accounts receivable based on invoice payment schedules.
• Collaborate with customers and internal teams to resolve invoicing disputes.
• Prepare and send customer statements and collection reports.

Skills

Collections management

Analytical skills

Problem-solving

Customer relationship management

Communication

Education

College diploma in a relevant field

University degree

Tools

Power BI

SAP

Salesforce

Microsoft Excel

Job description

Customer Service Specialist – Collections
Contract Duration: Until December 31, 2026

Location: Downtown Montreal

Hybrid 2 days from home and 3 days in office

Position Overview

We are seeking a highly skilled Customer Service Specialist – Collections to manage and support our global accounts receivable operations. The ideal candidate will bring strong analytical abilities, excellent communication skills, and a customer‑centric approach to ensure timely payments, resolve issues, and maintain positive client relationships.

Key Responsibilities

• Manage collections for high‑value/low‑volume and low‑value/high‑volume accounts receivable based on invoice payment schedules.
• Meet or exceed established collection targets and performance goals.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies by collaborating with customers and internal teams.
• Record and update customer payment information and collection notes in the system accurately and promptly.
• Ensure all customer interactions and account actions are properly documented, validated, and archived.
• Prepare and send customer statements, notices, and collection reports to both customers and management.
• Collaborate with global colleagues and team members to improve collection workflows and processes.
• Conduct follow‑ups on delinquent accounts, initiate collection actions when necessary, and monitor payment plans.
• Build and maintain strong relationships with key customers, especially large accounts.
• Maintain compliance with company policies, procedures, and all applicable laws and regulations.
• Listen to customer concerns carefully and provide relevant feedback for continuous improvement.
• Escalate customer queries to the appropriate internal departments when required.
• Monitor industry and account trends and provide insights to management.
• Perform additional ad‑hoc duties as required.

Requirements

• 3+ years of experience in a collections environment using multiple communication channels (Phone, Chat, CRM).
• Advanced knowledge of Power BI, SAP, CRM systems (Salesforce), and Microsoft applications (advanced Excel, PowerPoint, Outlook, SharePoint).
• Fluency in English and Spanish (spoken and written) is required; knowledge of Portuguese or other languages is an asset.
• Strong ability to work both independently and collaboratively, with exceptional attention to detail, accuracy, and problem‑solving skills.
• Excellent written and verbal communication, negotiation, and persuasion skills.
• Minimum requirement: College diploma in a relevant field. A university degree is preferred.
• Customer‑focused mindset, professional attitude, and strong analytical capability.

Apply now or send your resume to Amanda at [e-mail]

Contract Info / Information sur le contrat

• Job ID / No. du Poste: 53384915
• Open Positions / Postes Ouverts: 1