Customer Service Specialist

Manufacturing Job Site; London; On-site; CAD 34,000 - 40,000; Full time

Benefits offered by this job

Benefits package

EAP & Telemedicine

Retirement plan

Referral bonuses

Paid training

Paid time off

Disability coverage

Job summary

Convoy Supply in London, ON is hiring a Customer Service Specialist. You will handle orders, quotes, returns, and coordinate deliveries with the operations team to ensure on-time, accurate service.

You will educate customers on products, generate orders with suppliers, record sales, and participate in warehouse inventory. Strong communication and organization are essential for success in this role.

Qualifications

• Experience assisting customers with product procurement in building supply or construction.
• Excellent written and oral communication skills.
• Strong problem solving and quick, accurate response to inquiries.
• Well organized with a high attention to detail and initiative.

Responsibilities

• Process customer transactions such as orders, quotes, and returns.
• Coordinate delivery or pickup with operations team.
• Educate customers on products and applications.
• Generate and confirm purchase orders with suppliers.
• Receive payments and log sales per procedures.
• Participate in physical inventory of warehouse materials.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team player

Job description

CUSTOMER SERVICE SPECIALIST

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

1505 Sise Road, London, ON, N6N 1E1

$25.00 - $29.00 Hourly

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
  • Employee Assistance Programs and Telemedicine Services
  • Retirement saving plans
  • Employee referral bonuses
  • Paid training and development
  • Paid time off (vacation, sick time and company-paid holidays)
  • Short- and Long-term disability coverage

If you're driven to make an impact, build strong relationships, and contribute to something that matters — Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.

Position Summary

If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference.

We’re looking for self-sufficient, motivated Customer Service Specialist for our London, ON location at 1505 Sise Rd, N6N 1E1 who want to help us expand our fast-growing business.

Responsibilities

• Process customer transactions such as orders, quotes, and/or returns
• Coordinate delivery and/or pick up of customer orders with the operations team
• Educate customers on different products and their applications
• Generate, place, and confirm purchase orders with suppliers
• Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
• Participate in the physical inventory of warehouse materials

Requirements

• Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
• Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
• Excellent communication skills (both written and oral)
• Excellent decision making and ability to take initiative
• Well organized, strong attention to detailMust be a respectful team player