Customer Service Sales Specialist in Hamilton

Energy Jobline ZR; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading automation company in Ontario is seeking a Customer Service Sales Specialist. You will assist customers needing spare parts and warranty help, ensuring their needs are met swiftly and accurately. The ideal candidate is passionate about customer service, has an Associate degree or equivalent experience, and proficient in Microsoft Office. This role allows you to work in an environment that values your input and supports your career growth.

Benefits

Collaborative team environment

Opportunity for impact on customer satisfaction

Room to grow within the organization

Qualifications

• Experience in spare-parts sales, distribution, or customer service.
• Ability to read technical drawings is a plus.

Responsibilities

• Communicate daily with customers via phone, e‑mail, and portals.
• Create spare-part proposals and process sales orders.
• Coordinate with internal departments to meet delivery expectations.
• Monitor order progress and proactively communicate changes.
• Support warranty request procedures as per company policies.

Skills

Customer service

Problem-solving

Communication

Coordination

Sales order processing

Education

Associate degree or equivalent experience

Tools

Microsoft Office

SAP

Job description

Job Opportunity – Customer Service Sales Specialist

In office position. Are you energized by helping customers solve problems after the sale? Do you thrive in a fast‑paced environment where communication and coordination are key? Can you turn technical challenges into customer satisfaction and loyalty?

Why You’ll Love It Here:

• You’ll be part of a collaborative team that values your input.
• You’ll have the opportunity to make a real impact on customer satisfaction.
• You’ll work in a dynamic environment with room to grow.

About Us

Fameccanica North America is a leader in industrial automation for consumer goods, delivering smart, sustainable solutions that improve production and customer satisfaction. Our West Chester, Ohio team supports clients across North America with cutting‑edge technology and exceptional service.

Join Our Team as a Spare Parts Customer Service Specialist!

We’re looking for a customer‑focused professional who’s passionate about delivering exceptional service and support. In this role, you’ll be the go‑to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care.

What You’ll Do:

• Communicate daily with customers via phone, e‑mail, and portals to understand and fulfill their needs. Travel for in‑person meetings at customer sites may be required.
• Create spare‑part proposals, process sales orders, and advise customers on parts availability and pricing.
• Coordinate with internal departments to meet delivery expectations and resolve issues.
• Monitor order progress, confirm ready dates, and proactively communicate changes.
• Support warranty request procedures in line with company policies and contracts.
• Build strong relationships with customers by providing timely and accurate support.

What You’ll Bring:

• A passion for serving customers and solving problems.
• Associate degree or equivalent experience in a technical or commercial field.
• Experience in spare‑parts sales, distribution, or customer service.
• Strong skills in Microsoft Office; SAP and the ability to read technical drawings is a plus.
• Excellent communication and coordination abilities.

Apply online at https://grnh.se/cynpq98d3us!

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.