Customer Service/Sales

Home Depot; Hamilton, Town of Trenton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health care benefits

401K

ESPP

Paid time off

Success sharing bonus

Job summary

The Home Depot in Hamilton, Ontario is seeking a Customer Service/Sales associate to provide fast, friendly service by actively helping customers, learning product lines, and guiding them to the right solutions. You will greet, qualify, recommend and close sales while keeping your department stocked, clean, and safe.

This role supports several store departments and works with a Supervisor and team to ensure accuracy and great service.

Qualifications

• Customer service experience required.
• Ability to greet and qualify customers, and close sales.
• Willingness to follow safety policies and training.

Responsibilities

• Greet customers and assess needs to recommend products.
• Qualify, recommend and close sales.
• Maintain in-stock condition and a clean, safe department.
• Collaborate with supervisor and other departments.

Skills

Customer service

Sales skills

Product knowledge

Safety compliance

Job description

Job Description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit https://careers.homedepot.com/our-benefits.