Customer Service & Retail Front Desk Associate

Driven Brands, Inc.; Cambridge; Hybrid; CAD 32,000 - 42,000; Full time

Benefits offered by this job

myFlexPay wage access

Job summary

Driven Brands in Cambridge, Ontario is seeking a Customer Service & Retail Front Desk Associate to greet walk-ins, manage appointments, and generate estimates and invoices for auto work. You will answer phones, ensure excellent customer service, and assist with daily parts returns and ordering accuracy.

Input documentation for calls, open new accounts, and maintain a professional appearance. Prior call center experience is a plus; basic computer skills and a positive attitude are required.

Qualifications

• Must have a positive attitude and customer service mindset.
• Must have basic computer skills.
• Must have strong communication skills.
• Prior phone or call center experience is a plus.

Responsibilities

• Greet walk-ins and manage appointments.
• Create estimates, price quotes and invoices for auto work.
• Answer phones and return customer calls.
• Input documentation on all calls and follow-up with callers as needed.
• Assist Manager with daily parts returns and ensure accuracy when ordering parts.
• Open new accounts and service existing accounts.

Skills

Customer service

Phone handling

Communication skills

Basic computer skills

Job description

## Customer Service & Retail Front Desk AssociateApply: 2465 B Eagle St. N., Cambridge, ON N3H 4R7: Full time: Posted Today: JR131190Company:Driven BrandsDriven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, Auto Glass Now, and CARSTAR. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.Performance matters. We take pride in it. We own it. We show up for one another and for our communities.Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.**JOB DESCRIPTION:****Company Information** Uniban Canada, a part of the Driven Brands family of automotive aftermarket franchise brands, is a leading technology-based provider of automotive glass repair, replacement and ADAS calibration services for vehicle owners, fleets and insurance carriers. Founded in 1977, Uniban Canada also offers technology-enabled glass claims management services for insurance carriers. Uniban Canada today has the largest network of installers with more than 320 service centres and 300 mobile units. Our network of franchises, banners, and authorized agents is connected by the corporate objectives and the shared values of customer satisfaction and superior customer experience. **What you’ll be doing:** * Intake and assist walk-ins, appointments, and returning customers.* Create estimates, price quotes, and invoices for auto work.* Answer phones and return customer calls.* Provide excellent customer service.* Assist Manager with daily parts returns.* Ensure accuracy when ordering parts.* Input documentation on all calls and follow-up with callers as needed.* Confirm all mobile jobs parts and materials before dispatching drivers.* Open new accounts and service existing accounts.* Maintain a professional appearance and positive attitude. **Requirements:** * Must have a positive attitude and customer service mindset.* Must have basic computer skills.* Must have strong communication skills.* Prior phone or call center experience is a plus. #DBHVOL Get early access to 50% of your earned wages at any time through our myFlexPay program.