Customer Service Representative Work From Home

Creative Promotional Solutions; Vancouver; Remote; CAD 35,000 - 50,000; Full time

Job summary

A customer-focused company in Metro Vancouver is seeking a Customer Service Representative to assist customers with inquiries and issues related to products and services. The representative will handle complaints, follow-up with clients, and maintain expert knowledge about offerings. Candidates should be adept at communication and problem-solving. This role offers a chance to make a positive impact on customer satisfaction.

Responsibilities

• Providing introductory information to prospective and new customers.
• Handling customer complaints and troubleshooting issues.
• Following up with clients to ensure satisfaction.
• Accessing databases to retrieve customer account information.
• Informing customers about additional products or services.
• Escalating queries and concerns when necessary.
• Updating customer records after each contact.
• Staying informed about the latest products and services.

Job description

A Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company’s products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining expert knowledge about a company’s offerings.

A Customer Service Representative’s primary duty is to deliver great customer service. They often have the following customer service responsibilities:

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides