Customer Service Representative - Work From Home

Spade Recruiting; Calgary; Remote; CAD 40,000 - 60,000; Full time

Job summary

A recruiting firm is seeking driven individuals for a remote position focused on helping families access long-term protection programs. This role involves conducting virtual consultations, answering member queries, and providing clarity on available options. Ideal candidates exhibit strong communication skills and have a high school diploma. The position offers a comprehensive benefits package, performance bonuses, and opportunities for career growth in a positive team culture.

Benefits

Comprehensive benefits package

Work-from-home flexibility

Performance bonuses

Career growth opportunities

Qualifications

• Legal eligibility to work in the U.S. or Canada.
• Comfortable using digital tools.
• Prior experience in customer service is a plus.

Responsibilities

• Conduct virtual consultations with members to explain programs.
• Maintain accurate records in the digital system.
• Participate in ongoing training and coaching sessions.

Skills

Communication skills

Listening skills

Dependability

Adaptability

Education

High school diploma or equivalent

Tools

Zoom

Google Suite

Job description

Who We Are

We partner withlabor unions, credit unions, and professional associationsthroughout North America to help their members and families accesslong-term protection programsdesigned to safeguard what matters most — their income, family, and future stability.

Our mission is simple:to serve working families with integrity, compassion, and professionalism.Every member we connect with has already requested information — and it’s our job to ensure they receive the support and guidance they need.

We’re looking fordriven, people-focused individualswho want to grow personally and professionally while making a meaningful impact from home. If you value flexibility, purpose, and teamwork, this could be the opportunity you’ve been searching for.

What You’ll Do

This position is centered on communication and connection. You’ll engage with members who’ve asked to learn more about their available programs — no cold calling involved. Through friendly phone or Zoom conversations, you’ll help them understand their options, answer questions, and connect them with the right resources for their family’s needs.

Each interaction is an opportunity to make a difference — providing clarity, peace of mind, and protection to hardworking families across North America.

Day-to-Day Responsibilities

• Reach out to members who have requested program information and schedule or conduct virtual consultations.

• Listen carefully, ask thoughtful questions, and provideclear explanationsto help members make informed decisions.

• Maintainaccurate records and notesin the digital system to ensure seamless follow-up.

• Work closely with teammates, sharing insights and supporting one another toward collective goals.

• Participate inongoing training and coaching sessionsto strengthen communication, organization, and leadership skills.

• Offer ideas and feedback that contribute to team efficiency and client satisfaction.

What You Bring

• Legal eligibility to workin the U.S. or Canada.

• Ahigh school diploma or equivalent(post-secondary education is an asset).

• Comfortable usingZoom, Google Suite, and other digital tools.

• Excellentcommunication and listening skills.

• Dependable, self-motivated, and comfortable working remotely.

• Prior experience in customer service, coordination, or people-focused environments is a plus — but not required.

Ideal Personality Traits

• You enjoyhelping othersand thrive in a people-centered environment.

• You’readaptable, organized, and reliable, even when working independently.

• You bring apositive attitudeand take ownership of your results.

• You communicate withconfidence, empathy, and professionalism.

What You’ll Receive

• Comprehensive benefits packageincluding dental, prescription, travel, and life coverage.

• Work-from-home flexibilitythat supports your lifestyle and productivity.

• Performance bonuses and recognition programsfor consistent achievers.

• Career growth and leadership development opportunitiesthrough structured mentorship.

• Apositive, inclusive team culturewhere effort is appreciated and success is celebrated.

Why This Role Matters

This isn’t just another remote position — it’s an opportunity to do work that truly matters. Each call you make helps protect families, strengthen financial security, and bring peace of mind to people who need it most.

If you’re motivated by purpose, growth, and connection, we’d love to meet you.

Apply todayand take the next step toward a career where your effort creates lasting impact every single day.