Customer Service Representative - SIS Designate - CAF Fanshawe, Base Borden

Fanshawe International; Ottawa; Remote; CAD 42,000 - 48,000; Full time

Job summary

Fanshawe College in Ontario seeks a Customer Service Representative – SIS Designate to support student information systems and front-line services. You will manage class lists, registrations, and records, acting as the primary contact for inquiries and liaison with faculty and the Registrar's Office.

The role requires a two-year Office Administration diploma, strong organization and communication, and the ability to work in person at Base Borden. Hybrid options are available for some roles.

Qualifications

• Post-secondary two-year diploma in Office Administration or equivalent.
• Minimum one year of experience in a team environment in an academic service office.
• Familiarity with student information systems is an asset.
• Strong organizational skills, time management and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for the office, answering inquiries.
• Maintain student records filing system and process class lists.
• Assist with registration, course enrolment and verification activities.
• Liaise with faculty and Registrar's Office to exchange records.
• Support front-line reception and clerical duties as needed.
• Schedule calendars for executives and coordinate related duties.

Skills

Communication skills

Organizational skills

Time management

Multi-tasking

Team environment experience

SIS familiarity

Education

Office Administration diploma

Tools

Word processing

Spreadsheets

Job description

## Customer Service Representative - SIS Designate - CAF Fanshawe, Base BordenApply: In-Person: Borden, ON: Full time: Posted Yesterday: JR03147# **If you are a current Fanshawe College employee,** **please apply to jobs directly through Workday****. Do not apply on the external career page.****Interested in growing your career at Fanshawe College?**Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.**Working at Fanshawe College**Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.**Posting Closing Date:**November 24, 2026**Campus Location:**Borden, ON**Department:**CAO1 CAF Fanshawe Operations**Employment Group:**Support**Pay Details:**$30.43 Hourly**Worker Sub-Type:**Regular**Time Type:**Full time**Remote Type:**In-Person**Contract End Date:****Hours of Work per Week:**35**Job Description:** **Location: Borden, Ontario** **Support Staff employees, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration***.* **Note:** This is for 1 Regular Full-Time vacancy. This position requires you to work in person at the Base Borden Campus. **This position is deemed a critical replacement vacancy.** **Payband:** This position is paid at Payband E, $30.43 - $35.11 per hour. **Why this Role is Important** Under the supervision of the Operations Manager, the Customer Service Representative - Student Information Systems (SIS) Designate is responsible for providing customer service, secretarial and clerical support with primary responsibility as the Student Information Systems (SIS) liaison for CAF - Fanshawe. The incumbent is the first point of contact for walk in and telephone inquiries. **How You’ll Make an Impact** **SIS designate support to include:*** Assigns class letters (program sections) for all programs* Monitors mid-term and final grading, and academic standing activities according to scheduled deadlines* Liaises with faculty on an ongoing basis to prompt for, and obtain information (e.g. grades) by the due date according to College procedures* Solves registration and student record issues or determines appropriate course of action for student to take* Collates from academic records graduation lists, verifies accuracy, and liaises with the Office of the Registrar to exchange records* Processes and maintains school records for internal and external course credits. Follows up with students if correct documentation is missing* Assists with generation and distribution of class lists for faculty at the beginning of each academic term* Generates and distributes class rosters for faculty at the beginning of each academic term + mails letters to applicants and registrants as needed, including collating packages as required + maintains student records filing system + posts Faculty and Program timetables each semester **Registration and Liaison duties:*** Course and program enrolment/registration for CAF - Fanshawe* Plans and participates in development of Orientation Schedule for students* Runs admission reports from system, and program registration and verifications for all first semester* Adds applications and verifies advanced standing and PLA data and maintains all related documentation; processes add/drop courses for readmission students* Determines status of student registration i.e. part-time or full-time and initiates the appropriate paperwork and advises the student and faculty of the correct procedure to follow* Liaises with cooperative education consultants to obtain information necessary for graduation from co-op programs* Assists both faculty and students with academic matters relating to the system* Liaise with student regarding all matters of registration from course enrolment to credit approval/denial to eligibility for graduation* Collects and updates systems for applicant supplemental submissions **Performs front-line reception and clerical duties for the CAF - Fanshawe*** Serves as first point of contact for the office, answering telephone inquiries and dealing with a variety of callers and walk-in clientele* Establishing the nature of the inquiry to ensure that student/staff/faculty are directed to the appropriate party or service* Distributes all messages to and from student/faculty/staff* Maintains calendars and books appointments for Executive Director, Operations Manager, Academic Advisors and when required Coordinators and other staff* Monitors office supplies, instructional and photocopier supplies and ensures an adequate stock is maintained, will purchase/order as required* Arranges for maintenance to photocopiers when required, training on photocopiers as required* Distributes mail, sends and distributes incoming faxes to the appropriate parties* Collects and date stamps student assignments for school and distributes to faculty* Maintains school contact information records by updating telephone lists and active directory information **Complete updates to Course Outline Mapping and Management System (COMMs) each semester:*** Types and formats COMMs and submits to Operations Manager for approval* Tracks submission of all COMMs, ensures all are received on timely basis, so modifications can be made by deadline* Maintains the school program and course outline information binders **Other duties as assigned, including:*** Provides back up to other CSR and SIS Designates within the Faculty* Assists with College approved activities such as College graduation ceremonies, Instructional Feedback Surveys, and KPI surveys **What You'll Bring** * Post-secondary two (2) year diploma or equivalent in Office Administration, Business or equivalent combination of academic education and related work experience* Minimum one (1) year of experience in a team environment in an academic service office using a variety of computer software packages such as word processing and spreadsheets* Familiarity with student information systems in a post-secondary work environment would be an asset* Strong organizational skills, time management skills and attention to detail* Ability to multi-task and work independently* Excellent verbal and written communication skills **Ready to Apply?** If you’re ready to strengthen our student experience and contribute to something bigger — we’d love to hear from you. Submit your application by the specified closing date.Fanshawe College uses Workday to manage recruitment and hiring processes. **Educational Credentials**While transcripts are not required for the interview, they are mandatory as a condition of employment.**Equity, Diversity and Inclusion**Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.**Accommodation**Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: [e-mail]**Land Acknowledgement**Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.We thank all applicants for their interest; however, only those chosen for an interview will be contacted.