Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Windsor; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service firm is seeking bilingual customer support representatives, fluent in Spanish and English, for remote opportunities. Responsibilities include assisting customers with technical issues and providing exceptional service. Candidates should have a high school diploma and customer service experience. This role offers competitive pay and various perks to enhance work-life balance.

Benefits

Salary range of $16 - $20/hr

Work-from-home convenience

Paid training

Employee referral bonuses

Health and wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.
• Willingness to learn new technologies.

Responsibilities

• Provide inbound customer support in both Spanish and English.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer service.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity

• Salary range of $16 - $20/hr, plus performance-based incentives
• Opportunity for career advancement and personal development within a supportive environment
• Work-from-home convenience, allowing for a flexible work-life balance
• Paid training and daily pay enrollment option for accessing pay early
• Diverse workplace culture with a commitment to inclusion and community support
• Employee referral bonuses and health and wellness programs available

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in both Spanish and English
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications)

• Must be fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED required
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and willingness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced multi-tasking environment
• A desktop or laptop suitable for work, with high-speed internet connection

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #WorkFromHome

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.