Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Surrey; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider is seeking candidates for a remote customer support role. The position offers a competitive pay rate of up to $20/hr, alongside performance-based incentives. Applicants should be fluent in both Spanish and English, with at least 1 year of customer service experience. This opportunity provides paid training, flexible hours, and comprehensive benefits, making it a great fit for those looking for career growth in an inclusive environment.

Benefits

Flexible hours

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option for early access to earned wages

Qualifications

• Minimum of 1 year of customer service experience required.
• Open availability for scheduling needed.
• Must have a quiet, distraction-free work environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in both Spanish and English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:

• Salary up to $20/hr, plus performance-based incentives
• Paid training and opportunities for career advancement within the organization
• Work-from-home convenience with flexible hours
• Comprehensive benefits including medical, dental, and vision insurance, retirement savings plan, and paid time off
• DailyPay enrollment option for early access to earned wages
• Inclusive company culture with diverse employee resource groups and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer interactions with a positive attitude

Qualifications

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Strong computer navigation skills and a quiet, distraction-free work environment at home

Preferred Qualifications

• Experience with fast-paced multi-tasking and eagerness to learn new technologies
• Possession of a desktop or laptop for testing purposes

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveCulture

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