Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Sarnia; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider is offering a remote customer support role for bilingual candidates in Spanish and English. The position involves assisting customers, resolving technical issues, and offering additional products. Ideal candidates will have at least one year of experience in customer service and a high school diploma or GED. This opportunity comes with a flexible schedule, comprehensive benefits, and a supportive company culture.

Benefits

Salary up to $20/hr

Access to comprehensive benefits

Paid training and performance-based incentives

Opportunity for career advancement

Qualifications

• Fluent in both Spanish and English.
• Minimum of 1 year of customer service experience.
• Ability to maintain a quiet and distraction-free work environment at home.

Responsibilities

• Provide inbound customer support in both Spanish and English using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track and document information efficiently.

Skills

Fluency in Spanish and English

Customer service experience

Strong computer navigation skills

Multitasking ability

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

• Salary up to $20/hr, with incentives based on performance
• Opportunity for career advancement and personal development within a supportive company culture
• Work from home with a flexible schedule
• Access to comprehensive benefits including medical, dental, and vision insurance
• Paid training and performance-based incentives available
• Engaging company initiatives promoting diversity, equity, and inclusion

Responsibilities

• Provide inbound customer support in both Spanish and English using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases efficiently
• Offer additional products and services to enhance customer experience
• Deliver exceptional customer interactions with a positive attitude

Qualifications

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to maintain a quiet and distraction-free work environment at home
• Strong computer navigation skills and proficiency in multitasking

Preferred Qualifications

• Eagerness to learn new technologies
• Experience working in a fast-paced environment
• Access to a desktop or laptop for PC and internet testing

#CustomerService #RemoteWork #Bilingual #CareerGrowth #InclusiveWorkplace

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