Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Medicine Hat; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service company in Canada seeks a bilingual support representative for inbound customer calls. Candidates should have at least one year of customer service experience and be fluent in Spanish and English. This role offers a supportive work environment with flexibility and opportunities for professional growth, along with comprehensive benefits and performance incentives.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Opportunities for career advancement

Qualifications

• Fluency in both Spanish and English.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer service with a positive attitude.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity

• Salary range of $16-$20/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement and personal development with a focus on diversity and inclusion
• Flexible remote work environment allowing for a work-from-home setup
• Supportive company culture with networking groups and mentorship programs

What to Expect

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required

• Fluency in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Strong commitment to customer satisfaction
• Proficiency in using desktop or laptop computers for work-related tasks
• Open availability for various shift schedules

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #TechSolutions

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