Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Wainwright; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service and technology solutions firm in Wainwright, Alberta is seeking a bilingual Customer Service Representative. This role offers a salary of up to $25/hr, with performance-based bonuses, and flexible work-from-home arrangements. Candidates should have a high school diploma, a minimum of 1 year of customer service experience, and the ability to work effectively in a remote environment. Comprehensive benefits are provided.

Benefits

Flexible work-from-home arrangement

Comprehensive benefits including medical, dental, and vision insurance

Access to paid training and development programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to multitask effectively in a remote work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and/or services.
• Deliver expert customer experiences.

Skills

Fluent in both French and English

Strong computer navigation skills

Ability to work in a quiet, distraction-free environment

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:

• Salary up to $25/hr, with performance-based bonuses
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with 80% of managers promoted from within
• Access to paid training and development programs
• Supportive and inclusive company culture with networking opportunities

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must be fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

• Familiarity with iOS and/or MacOS or comparable technology
• Experience in a remote work environment
• Eagerness to learn new technologies

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