Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Moose Jaw; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service company is seeking bilingual customer service representatives for remote work. Successful candidates will assist customers in resolving technical issues and provide support via phone. Candidates must be fluent in French and English, and have at least a year of customer service experience. Competitive salary and bonus opportunities are available.

Benefits

Salary up to $25 per hour

Performance-based bonuses

Comprehensive benefits package

Paid training and development programs

Supportive company culture

Qualifications

• Must speak fluent French and English.
• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

• Salary up to $25 per hour, with performance-based bonuses
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work remotely from a distraction-free environment
• Comprehensive benefits package including medical, dental, and vision insurance, and paid time off
• Access to paid training and development programs
• Supportive and inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, including smartphones and computers
• Offer additional products and services to enhance customer experience

What is Required (Qualifications):

• Must speak fluent French and English
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

• Familiarity with iOS and/or MacOS or comparable technology
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop computer for testing purposes
• High-speed internet connection (no wireless/hotspots or satellite)

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