Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Glovertown; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service solutions provider is seeking customer service representatives in Glovertown, Newfoundland and Labrador. Candidates must be fluent in French and English and have at least 1 year of customer service experience. This role offers a flexible work-from-home arrangement and a salary up to $25 per hour, along with comprehensive benefits and opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Performance-based bonuses

Paid training and professional development resources

Qualifications

• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and retrieve information in databases.

Skills

Fluency in French

Fluency in English

Strong multitasking skills

Education

High school diploma or GED

Tools

Familiarity with iOS and/or MacOS

Strong computer navigation skills

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

• Salary up to $25 per hour, with performance-based bonuses
• Opportunity for career advancement, with approximately 80% of management positions filled internally
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, vision insurance, and a retirement savings plan
• Paid training and access to various employee resource groups for networking and professional development
• Supportive and inclusive company culture that values employee well-being

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Document and retrieve information in databasesMaintain knowledge of client products and services, such as smartphones and computers
• Offer additional products and services to enhance customer experience

What is Required (Qualifications):

• Must be fluent in both French and English
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home
• Strong multitasking skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and knowledge of PCs
• A desktop or laptop for testing purposes (work computer may be provided)

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