Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Charlottetown; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Canada is hiring a bilingual customer support representative to assist customers with their inquiries. This remote position offers a salary of up to $25 per hour, paid training, and opportunities for career advancement. The ideal candidate is fluent in French and English, has at least one year of customer service experience, and is tech-savvy. Comprehensive benefits are included.

Benefits

Paid training

Comprehensive benefits including medical, dental, and vision insurance

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in both French and English

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support

Why consider this job opportunity:

• Salary up to $25 per hour, with performance-based incentives
• Opportunities for career advancement, with 80% of managers promoted from within
• Paid training and continuous support to ensure your success
• Work-from-home convenience, providing flexibility in your work environment
• Comprehensive benefits, including medical, dental, and vision insurance
• Engaging company culture with networking opportunities and diversity programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Maintain a broad knowledge of client products and/or services, including smartphones and computers
• Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):

• Must be fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED required
• Ability to work in a quiet, distraction-free home environment
• Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

• Familiarity with iOS and/or MacOS or comparable technology
• Eagerness to learn new technologies and adapt to fast-paced environments
• Previous experience in a remote work setting

#CustomerService #BilingualJobs #RemoteWork #CareerGrowth #DiversityAndInclusion

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